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Group 1 GMC Southwest

(1,043 reviews)
Visit Group 1 GMC Southwest
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Reviews

(1,043 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Southwest from DealerRater.

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How do you sum up a dealership in 15 words or less?

How do you sum up a dealership in 15 words or less?? Well you can’t because you can’t sum up Family honesty hard-working people that goes that extra mile just for you. Takes all the fear out of buying something new or used. Even goes as far as driving it home to you even when you live over an hour away. Thank you again sterling McCall Buick and especially thank you to Josh Who made all this possible for me you will always be our family dealership..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It sounds like you had a fantastic experience at Sterling McCall Buick GMC, especially with Josh's exceptional service! It's great to hear that we went the extra mile to make your experience memorable and that you consider us your family dealership. Enjoy your new vehicle!

Consumer response

Thank you again..

Taking forever for any service, been there five times for

Taking forever for any service, been there five times for gmc recall repair, not recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Dealer response

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager | Kcooper@group1auto.com

Great place to buy a vehicle.

Great place to buy a vehicle. My sales person was excellent he was very nice and polite, and made sure that we were well taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you had a great experience buying a vehicle with us! Providing excellent customer service is our priority, and it's fantastic to hear that your salesperson ensured you were well taken care of throughout the process. Thank you for your kind words, and we appreciate your business. We look forward to serving you again in the future!

I see the level of professionalism in your sales

I see the level of professionalism in your sales representatives and looking forward seeing more in future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

I had a great experience here dealing with Jay l was

I had a great experience here dealing with Jay l was very knowledgeable with his cars...next thing you know he landed us on the suv I liked then got me to drive out happily. Thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Jay! We're delighted to hear that he provided you with great service and helped you find an SUV that you liked. We appreciate your kind words and hope you enjoy your new SUV! Safe travels and have a wonderful day!

Very responsive in my purchase.

Very responsive in my purchase. Super easy to deal with. Traveled from out of town to buy. Closed the deal in 30 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your positive experience with us! It's great that our team was responsive and made the purchase process super easy for you, even with the added factor of traveling from out of town. Thank you for choosing us, and we hope you enjoy your new purchase! Safe travels!

Yukon 22

Basil always does a great job of communicating and making sure things are done right! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's great to know that Basil's communication and attention to detail have contributed to a positive experience for you. Your comments are valuable!

Es el lugar perfecto para adquirir un auto a nuestro

Es el lugar perfecto para adquirir un auto a nuestro gusto y satisfacer nuestros deseos

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

¡Nos alegra saber que su experiencia en nuestro concesionario fue positiva! ¡Disfruta de tu auto nuevo!

Second vehicle we bought from this dealer and they went

Second vehicle we bought from this dealer and they went above and beyond to make sure we were happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing this dealership for the second time! We're thrilled to hear that we went above and beyond to ensure your satisfaction. We appreciate your loyalty, and if you ever need assistance again in the future, don't hesitate to reach out. Safe travels in your new vehicle, and we hope it brings you many happy miles!

After spending over $800.

After spending over $800. for a new display, it is still doing the same. Delay display on screen, even if radio turns on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (713) 776-4600. I look forward to speaking with you. Kimono Cooper General Manager Sterling McCall Buick GMC (713) 776-4600 kcooper@Sterlingmccallcadillac.com