Reviews
Service Representative was professional and took care of
Service Representative was professional and took care of everything completely with no delays. This dealership continues to be great and courteous!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that the service representative was professional and ensured that everything was taken care of without delays. Consistent great service and courtesy are valuable qualities of any dealership. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I wouldn’t recommend anyone to buy a car here let alone
I wouldn’t recommend anyone to buy a car here let alone get a vehicle serviced here. I was spoken to like I was a child. Josh didn’t check his facts before opening his mouth.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I apologize for the interaction you had during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 776-4600. I look forward to speaking with you. Kimono Cooper General Manager
Great service give a shout out to advisor Fofana one the
Great service give a shout out to advisor Fofana one the best advisors out there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a great service experience, and we appreciate your shout-out to advisor Fofana. We'll be sure to convey your kind words to Fofana. Your satisfaction is our top priority, and we're here to provide excellent service for all your automotive needs!
Staff is always helpful and considerate.
Staff is always helpful and considerate. They make a promise and follow through, means a lot!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to know that the staff at Sterling McCall Buick GMC is consistently helpful and considerate and that they keep their promises. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Armid Rahmanovic is very helpful, knowledgeable of the
Armid Rahmanovic is very helpful, knowledgeable of the features of the truck and show me around the parts and service department.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Armid is very helpful and knowledgeable about the features of the truck. It's great that he took the time to show you around the parts and service department. Your satisfaction and understanding of your vehicle are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us!
Excellent service and compassionate customer service
Excellent service and compassionate customer service reps. Representatives are professional and sensitive to your needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that you experienced excellent service and compassionate customer service from the representatives. Thanks for sharing your thoughts!
Incompetent service department.
Incompetent service department. Waited thirty minutes for a service advisor to greet me, even called them from my vehicle. No one came out to check me in so I left.
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- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the inconvenience and lack of service you experienced in our service department. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com
Easiest car purchase I've ever made.
Easiest car purchase I've ever made. Salesman and everyone else was very knowledgeable and efficient. Will be recommending them moving forward.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Called and requested quotes for a part and service.
Called and requested quotes for a part and service. Had the part ordered and scheduled service. Once arrived, informed we had to have a diagnostic done first (had one elsewhere). There was an extra charge for that, and it was determined another part was needed as well, that was on back order. Waited 2.5 weeks for the part and to get our car back. We were billed more than what we were quoted for the initial services. We paid more than double than planned. On top of it all, despite setting everything up in my name, they kept texting the previous owner of the car. Even the request to leave a review here was addressed to him. I was told numerous times they would update the account, but it didn't happen.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (713) 776-4600. I look forward to speaking with you. Kimono Cooper, General Manager
The sales man Eugene was very friendly and up front
The sales man Eugene was very friendly and up front regarding step by step on helping to getting me into a vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are thrilled to hear that Eugene provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.