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Group 1 GMC Southwest

(1,044 reviews)
Visit Group 1 GMC Southwest
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Reviews

(1,044 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Southwest from DealerRater.

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I thoroughly enjoyed our new car purchase and would

I thoroughly enjoyed our new car purchase and would highly recommend Sterling McCall to friends, family, and colleagues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Sterling McCall is ever awesome!

Sterling McCall is ever awesome! My truck is 2019. Yet they treat me as if it’s 2023. I will go no where else. I’ve never felt the love from any other dealer that I get from them. It ain’t cheap, yet they are worth every xxxx penny!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that you've had such a positive experience with Sterling McCall Buick GMC, and we've made you feel valued as a customer. Great customer service can certainly make all the difference, and it's clear that you have a strong connection with our dealership. Your loyalty speaks volumes. Safe and enjoyable driving in your 2019 truck!

I had a good experience with the car dealership was in

I had a good experience with the car dealership was in fast and quick. I appreciate the professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience at our dealership! Fast and efficient service, coupled with professionalism, is what we strive for, and it's great to know that we met your expectations. Your satisfaction is important to us. Thank you for choosing us, and we appreciate your feedback!

I don’t know to talk about dealer but everything is good

I don’t know to talk about dealer but everything is good for me . 100 core to refure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

Worked hard to ensure I got what I was looking for at a

Worked hard to ensure I got what I was looking for at a fair price, and ensured I was well taken care of through the process and until I was able to drive off with my new truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Everything went well with my vehicle repairs!

Everything went well with my vehicle repairs! Basil did keep me informed on the eta and what the issue was

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that everything went well with your vehicle repairs and that Basil kept you informed about the estimated time of arrival (ETA) your vehicle would be ready. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Sales and service was exceptional.

Sales and service was exceptional. Polite and efficient. From start to finish I was impressed at the commitment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your exceptional experience during your sales visit! Providing polite and efficient service is a priority for us, and it's fantastic to know that you were impressed with our commitment from start to finish. Your satisfaction is important to us. Thank you for choosing us, and we appreciate your feedback and business!

Have had my vehicle serviced here for 4 year’s and it’s

Have had my vehicle serviced here for 4 year’s and it’s not as great as it used to be. Lots of employee turnover over the years and my last service was very sloppy. Oil messes left under the hood, torn insulation and wiper fluid reservoir left open. Also oil dripping underneath of the filter. The free car wash has always been bad to the point I request they don’t even bother to do it now. The 4th new service advisor in as many years, Mike was good or my rating might be lower. Not sure if I will go back right now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Dealer response

Thank you for bringing this to my attention. I apologize for the declining service quality you've experienced at our dealership. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com

repair

come to fix an electric problem they supposed to chance the part in need but is still doing the same thing no work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very great service from all the employees I encountered.

Very great service from all the employees I encountered. Inside was very clean. I was in and out pretty quick for my car inspection. I will definitely recommend this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.