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Group 1 GMC Southwest

(1,044 reviews)
Visit Group 1 GMC Southwest
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Reviews

(1,044 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Southwest from DealerRater.

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I love my advisor Johnathan.

I love my advisor Johnathan. I feel confident and comfortable with the decision I have to make with my car. My car is thirteen years old and not at it's peak in looks anymore but Johnathan still makes me feel like it is as important as if it was new.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Johnathan provided a great service experience for you! Sterling McCall Buick GMC appreciates your business and your Five Star review. It would be our pleasure to have the opportunity to assist you again.

Buying experience

Had a really good experience, but primarily becaus iof my sales rep Floyd.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

I came in for an oil change which includes tire rotation.

I came in for an oil change which includes tire rotation. Because the wheel lock was not the original one that I’ve had since I had my vehicle, they were unable to rotate the tires but I was still charged full price. Of course anything to get your money, they wanted and additional $200 to replace the wheel lock! Really!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very bad experience stay clear from these guys and check

Very bad experience stay clear from these guys and check your interest-rate with your finance company they will lie to you about your interest-rate. Also been waiting on my tags for three months now while driving on expired drive out tags. I was lied to at least five times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com

Very professional.

Very professional. Very responsive to my needs. Performed the work effectively. Price was a little high but probably not unreasonable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Great services from Basil in the service department.

Great services from Basil in the service department. This dealership never disappoints. Def will continue to come here for all my service need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Service Maintenance

Staff was professional. They took care of me in a timely manner. I was made aware of what was going on and my questions were answered in a way I could understand. I am very happy with the overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Mr. Basil is a very patient and understanding man.

Mr. Basil is a very patient and understanding man. Whatever the problem is he can get the job done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Always professional, efficient, and courteous.

Always professional, efficient, and courteous. Service top notch. Nice deals for service never a hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being our customer, we appreciate your kind words!

Marshall

Not a clean process, had a oil change special advertised it when I presented it I was made to feel like it was not accepted anymore so had to wait awhile

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!