Reviews
Service evaluation
Services are not done as promised and I left disappointed and the charges are so expensive
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Excellent service with no hassles
The saleswomen, Stephanie, was great. She listened to our needs and gave use several vehicle options to choose from that were in our budget. The financing department was efficient and speedy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Outstanding Performance work done as always everyone is
Outstanding Performance work done as always everyone is very friendly and outgoing the wait time is very short
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Keith Mack , Clay Vanatter and Carlos were all awesome.
Keith Mack , Clay Vanatter and Carlos were all awesome. These guys took care of me from start to finish. I have even called Keith 2 times since I drove off and he picked up on first ring each time. If you are in the market Keith and Clay will take care of you. I highly recommend these guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Best place to take your business and get what you
Best place to take your business and get what you actually want for the right price They have very respectable staff and they took great care of me while there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Sterling MCall JONATHAN car service UNPROFESSIONAL
JONATHAN, at car service, Was very unprofessional: He didn't know anything about our truck mechanical situation. when truck was ready he made us wait extra time because he wanted to eat a hamburger at the lobby. i had to go to the lobby and interrupt his hamburger session, he told me " Go to my desk and grab the keys yourself" I will make sure my family and i won't comeback to any sterling mcall at all. We will buy our cars and service them somewhere better.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for what you encountered with one of our staff. I would like an opportunity to address your concerns and to earn your business, please contact me at 713-270-2102. I look forward to speaking with you. KC General Manager
Excellent service
Excellent service every time I come in. Thank you for making service quick
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
The dealership is nice but the lack of shuttle service
The dealership is nice but the lack of shuttle service and no longer providing Ubers or loaner vehicles while your car is being serviced is inconvenient. Checking in after booking an appointment online is also somewhat frustrating due to the service providers never knowing what you're needing. Redeeming the GMC rewards is also difficult for the service providers and the customer due to them not showing up in the system at checkout.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Good job guys
Only 4stars cause its not excellent service but good. Also because this can be a reminder to be better all the time. Don?t get complacent ???
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andre Enriguez, we are very happy to have provided you with such a positive experience!
2014 Cadillac CTS-V
Took my CTS-V in for repairs and the dealership did a great job. I highly recommend Sterling McCall Buick GMC!! Again, I greatly appreciate everyone?s help & professionalism. -Semper Fi
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!