Group 1 GMC Southwest

I would recommend this dealership for service only. Bad experience with the Sales team members.

Met promptly. Tested for inspection sticker. Checked battery (under back seat) and the oil. Car was washed and vacuumed. Friendly service. I purchased a car from this dealer in the past.

Bought a truck from them for 95k second day drive shaft fell off. Called dealer the sales man said o this screws from another car and the mechanic he was preparing the truck and he forgot the battery holder screws from another car there. '''''''Sorry'''''' Later on my truck started to act funny making so much noise. I called the dealer I told them it's making so much noise sales guy Andrew said it's okay don't worry. I told him I want to speak to a manager so the manager called me and said just drive it to the dealer I told him I can't it's not safe. So after me going under the truck I found out that my drive shaft is off the screws fell off. Still they refused to send a tow truck!!! I got a tow truck under my own expense and and they are telling me o ur right it's the driveshaft but sorry we can't fix it we don't have parts.

I had a great time with the car salesmen that I had on the 11/15/22.He was very patient with what I wanted and needed. I will come back there to get my next vehicle. I love my new to me SUV. Thank you so much Sterling McCall auto.

I HAD AN APPOINTMENT FOR MY BRAKE PAD REPLACEMENTS AND AFTER 2 HOURS OF WAITING I WAS TOLD YOU DIDN'T HAVE THEM IN STOCK. I MADE AN APPOINTMENT AFTER THE PADS ARRIVED AND WAITED 3 HOURS FOR THE PADS TO BE REPLACED. I WAS TOLD THAT YOU TOOK LUNCH DURING THE TIME I WAS THERE. I AM NOT HAPPY WITH YOUR DEALERSHIP AND WILL NEVER BE RETURNING.

First, I'd like to start by saying this location gets 5 stars due to Customer Experience & Excellent Customer Service due to my salesman Darrell Babineaux! I'm in customer service being a Sales Manager at a retailer so I can really appreciate when someone gives excellent customer service as Mr Darrell Babineaux gave me. His phone presentation was so great I made a appointment to come in.He greeted us with a smile and a burst of positive energy that made a usual stressful duty a phenomenal experience breaking all stigmas associated with buying a car. From start to finish his professionalism,answering all my questions,his patience and his eager to please a customer made him hands down the best! The finance manager “Effrin” was absolutely amazing taking the time to explain the rates and the financing process he was very pleasant,positive,friendly and professional. These two gentlemen made a everlasting impression on me,a breath of fresh air.I will be referring my family,friends and coworkers to Sterling McCall Buick GMC! Kind regards, Miss T.Moore

First, I'd like to start by saying this location gets 5 stars due to Customer Experience & Excellent Customer Service due to my salesman Darrell Babineaux! I'm in customer service being a Sales Manager at a retailer so I can really appreciate when someone gives excellent customer service as Mr Darrell Babineaux gave me. His phone presentation was so great I made a appointment to come in.He greeted us with a smile and a burst of positive energy that made a usual stressful duty a phenomenal experience breaking all stigmas associated with buying a car. From start to finish his professionalism,answering all my questions,his patience and his eager to please a customer made him hands down the best! The finance manager “Effrin” was absolutely amazing taking the time to explain the rates and the financing process he was very pleasant,positive,friendly and professional. These two gentlemen made a everlasting impression on me,a breath of fresh air.I will be referring my family,friends and coworkers to Sterling McCall Buick GMC! Kind regards, Miss T.Moore

Mr.Ramon Zapata service Manager down earth man understand the customer need very helpful and show good Leadership on the job.

In my experience, it is unusual to have a pleasant experience when purchasing a vehicle. Sterling McCall Buick GMC was an exception! The salesman was very knowledgeable about the vehicle and went above and beyond to see that I got my new Yukon. The deal was exactly as we had worked out with no surprises or added fees. It was actually a pleasure to do business with this dealership.

Why are mechanics such liars & crooks? Brought my car here to get an oil change on my 2017 Buick regal. Was told I have an oil leak & the oil pan gasket needs to be replaced. For the record I haven’t seen one drop of oil on my driveway but I was going to take their word and get it fixed. That was until they brought out a $1900.00 quote & told me they would have to keep my car for 2 days. Well I did some research on my end, that part that needs to be replaced is only $65.00 & everyone I talked to said it shouldn’t take 2 days to fix. It’s 2022 & mechanics are still conning women when it comes to getting their cars serviced. Lost a customer!