Group 1 GMC Southwest

No one follows up! Call, call, call at first but no follow up! 1 star!

My Service Professional Aaron Fofano is very professional and courteous. I did an oil change and tire rotation and was concerned about my check engine light being on. He informed me of things needing immediate attention and I was able to get a few things done. The light is no longer on, so I am satisfied.

Bought my car in 2013 and has always had a great experience when I go there for service except for the service guy Marcus. Was not very friendly and didn?t need to be apart of that team. Although, I wish they would bring back the complimentary popcorn and snacks while we wait.

I’m experience was great . I have been coming here for years now because it the the GMC close to me and normally the customer service is horrible. But this time this time is was good they were friendly, fast and displayed empathy

They not only wanted my business, but also my patronage. When the car I sought was not on the lot, they found and had it there the next day. They worked with me to ensure the purchase arrangement I desired. Once that was completed, my sales associate Keith Mack personally introduced me to folks in the service department to further solidify our future relationship.

"My testimony" The current car I was driving which I was almost done paying for started to give me all kinds of problems that would have cost me great deal money and on top of that still having to pay a carnote. As single mother who was in dire need of a reliable car I became super stressed and with my back against the wall I didn't know to do!.........then there was Darrell Babineaux "Top-tier" A man of Impeccable character! His Great customer service along with him being very knowledgeable made the process of purchasing a new vehicle really "SMOOTH". It's clear to see that Darrell goes above and beyond for his customers and does his best to help as much as POSSIBLE to get you the best deals POSSIBLE! I HIGHLY recommend Darrell Babineaux for your future car buying experience. Big THANK YOU to all the staff at Sterling McCall Buick/GMC Thank you guys for Professionalism, Hospitality & AMAZING customer service! I GREATLY appreciate you all ❤️

Excellent response from Mr Khan first contact person. Very helpful. Appreciated every one who help to fix my car today. Dr A Khwaja From Wisconsin.

Where do I start, I was misdiagnosed, I paid for a service that I did not receive, I had incomplete service,& Craig the service director only paid attention when I said something negative about his mechanics. Don’t waste your money at this dealership because Craig doesn’t care if you do business there or not. I have never had such a horrible experience like I did at Sterling McCall!

Craig the service director doesn’t care about loosing customers. His words, not mine! Pathetic!

I had my vehicle towed to the dealership for a power steering problem. I have already done my own troubleshooting and research to identify the control module (which is part of the steering column) as the potential cause. I was hoping the dealership can confirm that with the GM specialized tools they have. After an hour of diagnostic, they informed me the control module was good and the issue was likely to be with the wiring. They requested 2 extra hours to troubleshoot the wiring and I reluctantly authorized it. After the additional diagnosis, they informed me the wiring was good and the issue was indeed the control module! Basically I was charged over $500 for a confirmation!!