Group 1 GMC Southwest

The mgmt failed . I was expected to wait for a finance guy to come back from lunch, meanwhile another finance guy was sitting in his office doing nothing. Our salesman was great, everyone above him s_ _ _ _ d .

I had oil change and tire rotation was very knowledgeable and Helpful in what my needs where in dealing with upcoming inspections required on my vehicle this is my 1st time in Houston and moving in this area hopefully this will be my go to dealership for my vehicle and my advisor Aaron was very nice and understanding about me rescheduling for next services needed,will be back and service was exactly as stated 1.5 hrs thats what I like great timing get the job done not sitting around all day esp.for the service that was rendered Thanks again Sterling McCall GMC good job!

The service is horrible. Communication is terrible and they over promise and under deliver. They are sneaky and will tell you the service price and then jack it up after the work has been done. Do not buy a car from here or go here.

My experience was typical until I learned that my 2018 GMC Denali with 33,000 mile had 3 shocks with oil leaks and the cost of the repair was $5,000. The vehicle has had vibration issues since we purchased it that the dealership had previously claimed was a balance issue. Despite balancing the tires several times, the vibration continued. I suspect that the vibration was actually caused by defective shocks. This is my 3rd GM vehicle out of 6 with a major defect. GM took care of me on the previous two, but so far they have been unresponsive on this issue.

The do good service and I trust there service is good for me

Keith Mack was a very helpful salesperson, No surprises when it. And down to finalize deal, whuch is very hard to find nowadays

They just want your money. The place is a scam. They will tell you the initial diagnostic can’t find the real problem, you need to approve additional time for diagnostic, which will cost you $550. Of course, they want to make it sounds critical and also assure you that your car is in good hand and they will find out what’s wrong and fix the problem. They will add this with the total cost of fixing your car. Don’t fall for the trap. The place has gone bad after few changes in managements.

Prompt service. I didn’t have to wait a long time at all for the repairs to be completed. My truck was also washed thoroughly when the repairs were completed.

Great dealership from the sales process, finance and delivery.

Aaron went out of his way for this service. He made sure I got the car back on time and all was taken care of. Great guy.