Reviews
Truck repair
Took my truck for service n got fix’s In 2 day pretty quick 🙂 thank u Arnold for ur services will recommend u to other people
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Elias. We're glad that you had an excellent experience with your recent service visit.
They will do their best to sell you a car but their after
They will do their best to sell you a car but their after sale service is horrible, they don’t keep their word nor their promises, I bought a used car from them and the sales associate told me to come back to fix any issue I find, the battery went dead and they simply ignored everything. The sales manager was horrible. I wouldn’t recommend them to anyone. That was southwest freeway location.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com
Good service
Very professional and prompt service. I would recommend you go to this dealership for service. I didn’t actually purchase my vehicle at this dealership but there service is excellent
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Best Customer Service In Town
BIG shoutout to ‘Allyce Bass’! Went in for a simple oil change, and found out I needed a few more things done; but Allyce Bass who assisted me was on beat every step of the way! She took care of all me necessities dealing with my issues with understanding and patience! Thanks again so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Vehicle Service
I was able to wait comfortably, while my vehicle was being serviced. Everyone was very courteous and let me know the status of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Satisfied customer
Had made an appointment with Christians in Humble. Got there and they didn’t have qualified technicians working that day. Service representative was not helpful at all. I had a completely different experience with Sterling McCall GMC on the SW Frwy. I got a prompt appointment and an Uber ride home. Arnold, service department exceeded my expectations! I give them 2 thumbs up! Thanks Sterling McCall! I will recommend you to all my friends, family and coworkers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Awesome service
Basil was very professional self assured and nice. I felt confident in the decision I had to make thanks to Basil. It isn't easy going to have your car service as a woman so it's very important to me that I get someone I feel I can trust.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Values money over Customers
Took this dealership two hours to figure out a problem Autozone knew in 5minutes didn’t try finding the exact source of the problem only wanted to change all of the parts, would’ve got something fixed if they were more specific instead of trying to get money. I did the 10% off deal and still paid full price for diagnostics
- Customer service 2.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 713-270-2102. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Good customer service
I came to get an oil change. I bought my car from here originally and they have always had good customer service. I would recommend others to this location
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Good job
Enjoyed salesperson Samantha. She was not pushy at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!