Reviews
Service experience.
The service staff were friendly and very helpful. Allyce Bass is great, and made what is normally not wonderful into a very enjoyable experience. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Great jab
I’m Lenn Cárdenas. Take my Buick Encoré on July 6 2022, for inspección and service. Hey received me with excelente attention. They provided me with great SERVICE and solved all the problemas, of my car, quickly, efficiently and at a competitive price. Congratulations to Arnold Ramírez for his great work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gracias, Lenn por la evaluación positiva. Nos complace que haya tenido una excelente experiencia con su reciente visita de servicio. ¡Esperamos su negocio con nosotros otra vez!
Misdiagnosed Service
I purchased my Yukon in 2013 and always took it to the Sterling McCall dealership for any and all service. 2 months ago GMC replaced my oil sensor, however it was my oil pump that was defective. A month later the oil pump went completely out. While the pump was defective it was not pumping enough oil to the engine. Long story short, it ruined the motor during the defective period. GMC said $11,000 for used and $13,000 for new motor. I towed it from there to Caliber and they replaced for less than $6000 including taxes. GMC rep I spoke to yesterday named Chris told me he had “no empathy” for me cause I took the the vehicle to Caliber. Unbelievable service recovery!! I’ll never again do business there!! The rep is pathetic!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Craig Robinson Service Director crobinson@sterlingmccallbuick.com
Good customer service
John R. The service writer has been honest and helpful w/ all services we’ve received concerning our Denali. The communication of many needs for our vehicle is explained and completed in a prompt manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Thomas for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Aaron is awesome and so is service Department
Aaron is always so helpful! The service department is jonny on the spot. Always have had pleasant experience with all of them, but Aaron always makes sure my service is the best! Thanks Aaron 😊 P.S. wish popcorn would come back😉🤪
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive review, Wayne! We appreciate your business.
I’m upset
The day I took my truck for service someone stole one my colon that I had on my truck .. y’all better check the people that works for y’all
- Customer service 3.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. KC Cooper General Manager kcooper@Sterlingmccallcadillac.com
I was very interested in buying a used car from this
I was very interested in buying a used car from this dealership. They attempted to lowball me on my trade. Their offer was insulting. I recommended all of friends and family to stay away from this shady dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. KC Cooper General Manager kcooper@Sterlingmccallcadillac.com
This dealership is very shady. Be careful of their tactics. They will attempt to lowball your trade in and they make profit on both ends.
Thanks for the service you've provided today
Thanks for the service that you have provided today with good customer service from beginning to end. So customer waiting area was comfortable with relaxing furniture.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!
Satisfied
I received great communication with my salesman and they even delivered my my vehicle. The price of the vehicle was right on my price point as the seller stated. I highly recommend Sterling McCall GMC Buick to any buyer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, LaKista, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Customer Satisfaction
I received excellent care. I was ubered to and from work while my vehicle was repaired within the promised time frame. Aaron's professionalism and customer service is a 10!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our customer, we appreciate your kind words!