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Group 1 GMC Southwest

(1,045 reviews)
Visit Group 1 GMC Southwest
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Southwest from DealerRater.

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Great Service

Jose Ramirez, my service advisor, was very professional and followed through on everything we discussed. He was a pleasure to deal with. The dealership service dept got the repairs done quickly and had my car back to me early. Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Earl, for your kind words about Jose! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Great service.

Very professional. Kept me informed of the status of the repairs on my car at all times. Will recommend service department to family and friends. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Brake Service and recall notice

Ramon Zapata was the service manager that advised me. He was very opened minded and easy to work with. Vehicle was repaired in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Awesome

Floyd is the best, very professional would 100% recommend helped out alot into understanding how the market is right now and helped me out in surprising my wife with her brand new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Very easy way to purchase a used vehicle. Sales p

Great experience purchasing a vehicle. Sales person was very polite and patient. Took the time to answer all my questions. Facility is in good condition

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!

Excellent Service!

Extremely positive experience! Basil was helpful, courteous and with great follow through. I was in need of a shuttle and he coordinated an Uber for me which I wasn’t aware the dealership provided such service. I will definitely come back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Liz, for your kind words about Basil! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Rebecca Robinson

What an amazing service facility. I will never take my vehicle to another place. Friendliest and most professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

THE WORST!

THE WORST! I dealt with a salesman that contacted me via text. No respect, just trying to muscle through a conversation and strong-arming me on everything I asked and suggested. The only response was to come to the dealership and make a deal. Wouldnt talk about pricing. When I asked about the price, he said the vehicles are priced to sell; I needed to come in because he sold vehicles in person. I am pre-approved and will be buying a car, but NOT from Sterling McCall Buick GMC because of people like Darrell Foster. Don't waste your time here; I wouldn't even give them a single-star rating, to be honest.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com

Very pleased with vehicle,more than expected.

Very pleased with vehicle,more than expected.Mr.Mack is professional friendly and is up to date on all issues.He was always available and helpful.Mr Allen ,Mr Ravel,and Mr Hacshell are appreciated as well.We didnt find out anything because these Gentleman did it for us.Thank You Gentlemen and Sterling McCall BuickGMC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Consumer response

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Consumer response

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Consumer response

5 Statrs

vehicle service

Good service provided by my service rep, Basil Khan. Car was ready earlier than indicated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!