Knapp Chevrolet

So I have been looking for a Suburban for weeks expecting to just look … not the case. Place was clean, sales were prompt and respectful. Easy flow talked to others during my purchase. 30 minutes later bought a beautiful suburban RST under market! Best 40k I’ve ever spent!! Way to go guys.

Knapp Chevrolet scheduled me for critical service repairs even though it was the week of Thanksgiving. Roger Anderson in Service handled the diagnostics quickly, kept me informed of the repair progress and stayed true to the estimated cost. Through Knapp Chevrolet?s ride share account, I was provided transportation to Enterprise Car Rental at no cost to me. In two days the repairs were completed and Roger Anderson sent ride share to pick me up from Enterprise and I quickly picked up my car with the issues repaired.

Good deal they gave me the rate I wanted, awesome experience because they gave me the value of my trade and we?re patient with me about the service

I have purchased 5 vehicles form Knapp Chevrolet since 1999. Roger in the service department takes great care of my truck when I bring it in for service and Tatiana is the best in sales to buy from. They are like no other dealer I have been to. Try them and it will change your mind of what a true dealership should be. Great service and respect.

Took our GMC in for engin check. It was having g problem and they Said it needed 100,000 service. We asked if they would check for recalls. We were told there were no recalls by Julian. We picked it up after paying 3,800 for work and it was running worse. We brought it back and discovered there was A recall. The engine was recalled! It was replaced so now we would like a credit on the engine work. I am not asking for all the work on the 100, 000 check to be credited but the service manager will not call me back. When I originally spoke to him he said he would call me back the next day with my credit amount. I have called every day for over a week almost 2 but he is never in his office and ignores my messages. Trying now for the Owner of the dealership. Buyer beware.

The service manager, my service specialist and my salesman went out of their way way to resolve my issue right away. Originally there was a 5 day wait for a part but the service team was able to locate a part the next day. I highly recommend this dealership for service and sales.

Had to send my newly bought vehicle back to their service department three separate times because they could not do the small job correct the first two times. The service department is garbage. Not my words, those words came directly from their own people. However, I do agree with that statement. I spoke with several people to fix the issue and their way of solving it was for me to just keep bringing it back. They could never guarantee it would be corrected and certainly did not check the service department's work or verify they completed all issues before calling us to say vehicle was ready. Save yourself the headache and buy from somewhere else.

TERRIBLE!!! Will not return or recommend to anybody!!! Purchased truck on 1/28/25 that needed ac & front end repairs. I had to buy extended warranty coverage, deductible & rental car all within the 1st month! Including time wasted!!

This is the worst dealership for after sales strive. They are only there to get your money once they have it, they will not bother. DONOT buy from here. There are other good dealerships in Houston where you can find good agents and Managers. The manager, Juan Martinez is awful. You can never reach him and he will never get back to you. Aaron Rush, their finance guy is horrible as well. They will not give you proper papers when you buy the car and when you ask them to give those papers, they will give you a run around for getting them and good luck in getting them! Cannot emphasize the carelessness with which these guys deal with customers. DO NOT BUY FROM HERE!!!!!! Invest your money elsewhere!

My truck was in and out of the dealership concerning the same problem from the end of July until September 6. I was not pleased on how my vehicle was used for pleasure. I made my service advisor and a manager aware of my concerns only to be told that if my truck stops for a certain amount of time at a location, then they are trying to correct a problem that may have shown up. That response raised more suspicion as to why would anyone work on my vehicle in a parking lot instead of the dealership with the correct tools and assistance from others, if needed. I had to visit the dealership to advise them to put gas in the vehicle because they were absolutely driving it without adequate fuel (on empty).During this time, my advisor was not there so I was helped by someone else, but I asked, “when a module is being replaced, does the tech always drive the truck right?” The advisor explained to me that he would look it up and then stated, “ oh, the part is not in yet so I’m not sure why they would be driving it!” I brought this up to my service advisor and he stated, I’m not sure why he would tell you that unless he’s trying to cover up something !” I lost all trust for the service department at that moment and reported those statements! I saw that a lot of miles were being driven so I thought that it was from them actually driving it to check for problems and after bringing this concern to management, I saw a huge decline in miles driven. Inconvenience was the most consistent service that was provided. I was called to pick up my vehicle six times, while I was at work, and only to incur the same problem five times. The fifth time that I went to retrieve my truck, the service guy pulled up and opened the door with all of the lights blinking with service errors all across the screen and scuff marks along side the driver’s door. The service advisor and two managers were made aware and witnessed the events at hand. On September 6, 2024, the truck was washed, scuff marks were removed as I retrieved my vehicle for the sixth time. After I drove out of that dark bay, now I see dirt/oil all over the passenger seat. I was ready to go but extremely livid. Once home, now I notice a receipt of some sort. The receipt was from an address that matched a location to where I would track my vehicle being visited over several days, now I know for certain that my vehicle was being used for personal errands as well. I know that this review is all over the place but so was I, in dealing with the service department of KNAPP CHEVROLET! A person would think after purchasing four vehicles from this dealership that a healthy rapport would have been established and it was with the finance department but not service. From my personal standpoint, they have demonstrated negligence, deception, poor management and lack communication skills. The service department has declined poorly in service provided. These are just a few of the troublesome issues that I encountered. Disgusted and disappointed