Knapp Chevrolet

Knapp Chevrolet has always been very helpful and efficient. I have been coming here for years. The advisors and manager (Ronald Blakeway) are easy to work with and always addressed my concerns. They have earned a life long customer

I am always pleased with everyone there. I never feel like just a number. The whole staff is always pleasant and smiling. They always get me out in a timely fashion. I travel an hour from my home to be serviced there.

I had a great experience working with Chris Reyna. He provided **excellent customer service** from start to finish and was professional, friendly, and attentive to my needs. Chris took the time to listen, answer my questions, and make sure everything was handled smoothly. What stood out most was his **positive attitude and willingness to go the extra mile**. He made the experience easy and comfortable, and I always felt that my concerns were taken seriously. Chris is a great example of what outstanding customer service should look like. **Highly recommended!**

This dealer has the most helpful and knowledgeable service department in all of Houston! thank you, Ryan, for the fair price and outstanding communication! The technicians are some of the highest trained anywhere.

So I have been looking for a Suburban for weeks expecting to just look … not the case. Place was clean, sales were prompt and respectful. Easy flow talked to others during my purchase. 30 minutes later bought a beautiful suburban RST under market! Best 40k I’ve ever spent!! Way to go guys.

Knapp Chevrolet scheduled me for critical service repairs even though it was the week of Thanksgiving. Roger Anderson in Service handled the diagnostics quickly, kept me informed of the repair progress and stayed true to the estimated cost. Through Knapp Chevrolet?s ride share account, I was provided transportation to Enterprise Car Rental at no cost to me. In two days the repairs were completed and Roger Anderson sent ride share to pick me up from Enterprise and I quickly picked up my car with the issues repaired.

Good deal they gave me the rate I wanted, awesome experience because they gave me the value of my trade and we?re patient with me about the service

I have purchased 5 vehicles form Knapp Chevrolet since 1999. Roger in the service department takes great care of my truck when I bring it in for service and Tatiana is the best in sales to buy from. They are like no other dealer I have been to. Try them and it will change your mind of what a true dealership should be. Great service and respect.

Took our GMC in for engin check. It was having g problem and they Said it needed 100,000 service. We asked if they would check for recalls. We were told there were no recalls by Julian. We picked it up after paying 3,800 for work and it was running worse. We brought it back and discovered there was A recall. The engine was recalled! It was replaced so now we would like a credit on the engine work. I am not asking for all the work on the 100, 000 check to be credited but the service manager will not call me back. When I originally spoke to him he said he would call me back the next day with my credit amount. I have called every day for over a week almost 2 but he is never in his office and ignores my messages. Trying now for the Owner of the dealership. Buyer beware.

The service manager, my service specialist and my salesman went out of their way way to resolve my issue right away. Originally there was a 5 day wait for a part but the service team was able to locate a part the next day. I highly recommend this dealership for service and sales.