Robichaux Ford

Salesman and account staff kept my wife at ease! The service department does a great job.

I recently purchased a new Ford Ranger XLT from Robichaux Ford. The sales process went smoothly. The deal was right. And Jeff Guidry the sales rep was a pleasure to work with.

One of the worst experiences me and my wife have ever had with a dealer ship. My wife has a 2021 ford Bronco and the transmission recently went out. Being that we now live in Thibodaux we bought it to Ford Robichaux to see about getting it fixed. They were quick to tell us it was going to be an absurd twelve grand to have it fixed. Unfortunately her vehicle fell outside the warranty. However, we reached out to Ford corporate and with apparently being a common issue with the bronco the said they would be willing to help cover a portion of the cost. The moment we got Ford corporate involved the service department at Ford Robichaux became unbelievably difficult to work with. For a week straight they told us by the end of each day they would have the information over to ford corporate need for the process. However it was never sent. After a week my wife started to get upset and started politely inquiring more about why the information need was still not sent at which point Ford Robichaux finally came up with a story about how they were going to need to fully disassemble the transmission to determine what the issue was and what the cost was going to be and would have to charge us the labor for that disassembly. This is crazy because they were really quick to tell us within a day of bringing the car there that the transmission was completely shot and would need to be fully replace and that it was going to cost twelve grand. After wife wife called them out on this they got extremely rude to her. I then decided to get involved and when I called and told them who I was and what I was calling about they became extremely rude and told me to come pick up the vehicle if we didn’t like it. So naturally we had a tow truck pick up the vehicle and bring it to a ford dealer ship we have dealt with in the past. They were more than helpful and got the information over to ford within two days WITH OUT HAVING TO DISASSEMBLE THE TRANSMISSION. I can not describe how bad the customer service was dealing with Ford Robichaux. I will be sure to tell everyone that will listen to stay away from Ford Robichaux in Thibodaux Louisiana by any means necessary.

Jeff and the entire Robichaux team were amazing! Easiest purchase ever! Worth the drive, and will be a repeat customer!!!

Robichaux Ford and Chris Coupel my Sale's Consultant gave me the best deal and very knowledgeable on the Ford F150 vehicle i purchased. Will recommend to family and friends for future purchases. Thank You

Robichaux Ford was the best from the minute we walked in the door until we drove off in our Bronco! Treated us like family. Everyone made our purchase an awesome experience!! Thanks Mike (our salesman) !!! Definitely recommend Robichaux Ford for your next purchase.

Very prompt, courteous,and reliable.Always can be depended upon to put out quality work.I am very satisfied.

Very professional and courteous. Inspected my battery for free and determine that it did not need replacement.

This has been my go-to dealership for the past 8-1/2 years for service and tire purchases for my previous Ford vehicle. The order for my new vehicle went smoothly and the delivery/pickup experience was straight forward and simple. This is a great small town dealership and service department with a convenient location for me. I highly recommend it for all things Ford vehicle.

Service was excellent. Tech was knowledgeable, courteous and very professional. The fact that the tech came to me was a definite plus.