Robichaux Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
163 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    November 19, 2019

    I bought a very nice Mustang from the dealership in 2012. I sold it approx 18 months later. I am still receiving phone calls and mail to purchase an extended... warranty. I have sent a letter to the Owner Raleigh Robichaux. I got no response. While I understand these offers do not come from the dealership. However, the motor company allows for these solicitations, or at least does nothing to stop the endless harassment of FORD owners. The dealers must get involved to protect the customer from this kind of harassment. I have heard nothing from the dealership, not even an explanation or apology! Buy from them, but change your phone number and email soon after to protect yourself. They are a good dealership, but this foolishness needs to stop!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    July 3, 2019

    never again brought my truck in to have new key made and programmed $75. still only have 1 key that works the new key the old key no longer works but... because I only had 1 key it cost me more to make a new one and program it. truck still did not start. paid $170 to "Trouble shoot" (find the problem)they had it 3 weeks was told new pacs ring which I just had replaced 1 week earlier had my receipt for it from robicheaux Ford where I purchased it at $49.75 they charged me another $80 for the same part again and truck still did not start. need new computer they said, $800 it still didnt start. then it was a wire going to pacs ring that shorted out computer. idk how much that wire cost me. but it started.. i paid $1370 i get in my truck and have a wire sticking out of stearing column by the gear shifter. I took a pic. it died out across the street then again at the red light on canal and st Mary and would not start! my husband was told to juggle the shifter to start it. bring it back at our expence another tow of $90 and was told we brought it in to get it started and it started... I brought it in for keys and program the keys....and $1370 $95 tow fee later truck still not running refuse to go back to Robicheax Ford ever again... DO NOT BRING YOUR VEHICLE FOR SERVICE THERE YOUR BETTER OFF JUNKING IT AND BUYING A CHEVY! not satisfied very angry!!!! RIPPED OFF NOW BROKE NO TRUCK STILL. CANT GO BACK BECAUSE I WILL END UP IN JAIL AND THANKS TO ROBICHEAX FORD I DONT HAVE BAIL MONEY. SHADY WORK SHADY WORKERS. NEVER AGAIN.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • April 23, 2017

    Quick and friendly service. They are always willing to help you no matter what your problem. We have been going there for many years. Nice hometown dealership....

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Tabitha and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had... the opportunity to service you for so many years! We truly thank you again for giving us the opportunity. Happy driving! Sincerely, The Robichaux Ford Team

  • 5.0 out of 5
    June 2, 2018

    Great timely service! Easy to schedule an appointment

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Chantelle, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to ass...ist you! Safe travels!

  • 5.0 out of 5
    May 21, 2018

    Mr. Jeff Guidry was a great salesman, he's very professional and easy to talk too. He did not once try to steer me in the direction of anything I did not... want. He took care of me the whole time I was at the dealership. I would recommend any of my friends to him, when they are ready to buy a new or used vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for your kind review and recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to... assist you! Safe travels!

  • 5.0 out of 5
    May 13, 2018

    All of the staff at Robichaux Ford are great - pleasant and friendly and get the job done!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Gretchen, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Robichaux Ford for all yo...ur vehicle needs! Take care!

  • 5.0 out of 5
    May 8, 2018

    Everyone was extremely nice and helpful and my car was done quickly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mary, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe t...ravels!

  • 5.0 out of 5
    February 25, 2018

    Prompt friendly and courteous service!!! Will continue to use them for oil changes and repair work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 21, 2018

    Robichaux replaced my water pump very quickly. Will use them again if I need to.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Michael, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, ...we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    January 9, 2018

    Great service. Great rebate and price. Thanks so much.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Teddy, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Ta...ke care!

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