Robichaux Ford

We chose to return to this dealership after purchasing a Ford Ranger in 2022 because of the excellent customer service we received when the truck began experiencing engine issues and ultimately needed an engine replacement. The way the dealership handled that situation left a lasting positive impression on us and was a big reason we decided to purchase another vehicle here. Unfortunately, our recent experience purchasing a 2026 Ford Explorer last week was not quite the same. Our salesperson, Jeff, was nice and answered our questions. I have nothing personally against him, but the interaction felt somewhat dry and lacked the personable customer service that makes you feel welcomed and valued as a customer.There wasn’t much effort to build a relationship or make the experience feel personal. My biggest disappointment, however, was the amount of time and inconvenience involved in getting the vehicle ready\. I initially called about the Explorer Thursday afternoon, called again Friday morning at 8:00 to let them know I was heading over, and arrived around 9:30 a\.m\. We did not leave the dealership until approximately 4:30 p\.m\. The vehicle was extremely dirty when we arrived\. Even after the first cleaning, it was not properly inspected until we returned from lunch\. We were still dissatisfied with its condition, and it took additional time before the vehicle was finally cleaned to our satisfaction\. Jeff did apologize, and I appreciate that, but this situation should never have happened in the first place\. A vehicle should be properly cleaned, inspected, and ready for delivery before a customer arrives to purchase it\. Buying a new vehicle should be an exciting experience, but unfortunately, this one left us feeling more frustrated than excited\. We ultimately got the vehicle to a condition we were happy with, but it came at the expense of nearly an entire day of our time\. I am sharing this feedback because we have had a positive history with this dealership, and I would like to see that same level of customer care continue\. The customer service we received in 2022 is what brought us back, and I hope future customers receive that same experience

Ryan and Whitney did a great job taking care of me. This is my second vehicle purchase with Robichaux, and I would recommend them to anyone. It's been a while since I've dealt with their Service department so I'm curious to see how it goes moving forward, but my past experiences were okay. (NOTE - I switched from Terrebonne to Robichaux because of service department issues) Matt took a moment to introduce himself to me as well, Glynn and the entire staff seemed to keep a very relaxed environment. Was glad to be in and out quickly without any added pressure.

Very good service reasonable price excellent product finding vehicle that I wanted made sure I knew all the bells and whistle’s

I do not want to give you words about the service department. I like them

Everyone was nice. They checked everything on my car - oil - fluids - tire rotated- belts changed - checked my brakes.

8 weeks and and still don’t have an answer about my truck or a diagnosis of the issue that’s going on

Family owned and their staff is always very professional, friendly, helpful and prompt at delivering services.

I've been dealing with Robichaux Ford's service and sales for eleven years. I've always observed their sincere caring and providing excellent customer service.

Awesome personnel friendly service fast in and out too !! 😊 darrell and his staff are the greatest !!!

Jeff is outstanding and I have purchased quite a few vehicles with him over the years. Robichaux Ford is my exclusive dealer for the past 22 years and will continue to be.