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Nissan of St Augustine

(512 reviews)
Visit Nissan of St Augustine
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 11:00am–7:00pm Closed
New (888) 364-6567 (888) 364-6567
Used (904) 689-8207 (904) 689-8207
Service (904) 689-8312 (904) 689-8312

Reviews

(512 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of St Augustine from DealerRater.

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Best Service Ever

I had my 25,000 mile service done in St Augustine. I did not have to wait long and the service people could not have been more polite. This is where I bought my car and I have been going back ever since. I get the same excellent service each time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Really?

Went to St. Augustine Nissan to buy a car with my husband. We got what we wanted in a car, even though salesman was not really nice to me and did not offer helpful suggestions. We were all set to buy the car end up waiting for hours to talk to someone in finance. The man in finance was extremely rude to me and my husband and treated us like we were morons. We walked out happy to be done with our purchase experience. Then to top it off the salesman call us about a month later and asks us if we like the car. We say yes and tell him we never received the survey to tell them about our experience. He tell us that it is not important and that it probably end up in our spam and that this happens a lot. Ended the conversation abruptly I guess he really did not want to talk with us. In the end I checked my spam the e-mail was not there. I guess like the salesman said however my opinion really does not matter to them. I am never going back there and I hope after reading this others will realize this is not a place to go to buy a car.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

almost

I went to test drive a car met a pleasant salesmen had a good test drive and was going home to sleep on it, next day I returned to try and make a deal. this is where it all went to pot they would even try to consider my offer nor give me a reasonable off for my car. not a good experience for person whom turned round and bought a better car from another dealer the next day !!!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

internet sales dept rude.

Request a price on line. Salesman called and was very rude on the phone. Quoted a price so within the next few days went in and they said oh sorry we made a mistake. Was contacted by sales manager on line. He never got back with us. Seems to not be a very reputable dealership. Sorry to say we liked the cR we drove. At this time wouldn't recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome sales and service department!

Bought my son a new 2014 Altima 2 years ago now. Every time we bring the vehicle in for routine service the entire staff is so nice and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome Dealership!

We had our best car buying experience today. The entire staff was friendly, professional, and knowledgeable. Our sales representative, Eric Cortez, worked with us to get us into a great Rogue! Highly recommend Nissan of St. Augustine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Their Scratch & Win Promo is a total Scam!

I get that dealerships have been sending out keys as a promo to lure you in to see if your key opens the door, for years. This current promo, however, is extremely misleading. They have a scratch & win feature in addition to the key. It states that you can scratch off a number and if your number matches a prize, you are a winner. I scratched mine off and it indicated that I had won the car and/or $30,000...I couldn't believe it and kept reading. It tells you to call the dealership number provided and give them your activation code which I did. They verified my address, which is really what clenched the deal in my mind and with that verification told me I was indeed a winner and get down there and see "Amber" to claim my prize! I almost fell off my chair and asked the operator if she was sure I had won, and she said it would have to be verified when I came in blah, blah but that my activation number & address indicated I had won. It ended up a total hoax. It really was misleading and they play along and get you to come in. I was at the dealership for 20 minutes before I realized I had been had. I usually don't fall for these scams. I will NEVER buy a car there. Shame on you NISSAN!! A waste of a valuable few hours of my time, not to mention my disappointment!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Any where but this place

I dont recommended this place they said they were going to put things like a year oil changes for year when I bought the car. Plus I havent had the car 9 months and have problems with it. Dont trust this place

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Horrible experience!!!

horrible experience we had yesterday at the dealer. I live in Palm Coast. I was in contact with one of your internet sales representatives; Ashleigh. She was nice over the phone and got us to the dealer. But once there our experience was horrible. I asked to speak with your dealer manager and when I did. It made matters worse.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Prompt attention

I am very busy and commute a lot. I never have to make an appointment for an oil change. They take me right away. No long waits and they work quickly to get me back on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.