Planet Ford 59

They made the process easy and it went quick and smooth I didn’t have to wait a long time to sign my paperwork my over all experience was great I have no complaints and my salesman was great I would recommend Randall reed for your next car

Mayka was very helpful in Making a good deal for both parties. She came through on everything promised.

They(Mayka) were willing to work with me on a good deal for both parties.

The entire buying process was low pressure and went quickly. The staff was professional and helpful.

I started the process online and it was so easy. They were able to answer all questions. We did my financing and then I drove to the dealership to finalize and sign everything. Easiest experience I’ve ever had.

This is first rate dealership with the best salesman. Purchased several vehicles from your dealership.

The sales reps including Dominic made my transition smooth. I would recommend my family & friends to purchase their vehicles from Randell Reed Ford

Excellent Salesman, but Extremely Disappointing Management! We recently purchased a used 2025 RAM 1500 from the Used Car Department at the Humble location. Our salesman, Luis, was extremely friendly, helpful, and professional throughout the purchasing process. Unfortunately, our experience took a disappointing turn almost immediately after leaving the dealership. Within just FIVE MILES of driving off the lot, and less than 20 minutes after signing the paperwork, we discovered that the rear seats were making a constant, loud metal-clacking noise. It became apparent that the seats had previously been removed and had not been properly reinstalled. Because correcting the issue required an uncommon E-Torx socket to adjust the mounting bolts, we immediately contacted the dealership for assistance. To our complete disbelief, the USED CAR DIRECTOR refused to help us! We had barely left the dealership, yet it seemed that once the paperwork was signed, customer satisfaction was no longer a priority. Thankfully, Luis went above and beyond to make things right. He personally offered to retrieve the necessary tool from the shop and address the problem himself. With assistance from a service technician, the issue was resolved in a matter of minutes! A huge THANK YOU to Luis and the service technician who helped us! Their willingness to assist was greatly appreciated and demonstrated the level of customer service we should have received from management in the first place. What makes this experience especially frustrating is that the problem was so minor and easily corrected. A simple willingness to help would have turned this into a positive experience. Instead, the Used Car Director’s refusal to assist left us with an extremely poor impression of the dealership’s management. Luis deserves recognition for his outstanding customer service. The Used Car Director, however, could certainly learn a thing or two from him about how customers should be treated—especially AFTER the sale!

Got good in store recall service but very poor response to a mobile repair secondary recall repair.

Writer is always friendly and listens to my concerns. My vehicle is ready when promised.