Planet Ford 59

The parts people REALLY know their products. I trust them (especially Walter) to ask the right questions and help me with the correct part for the correct application to keep my Fords in perfect working order. Pricing is as expected because the quality of the Ford parts are predictably high. I can (and have) bought cheaper parts but they just don't hold up like the OEM parts do.

Great customer service . Whole process went smoothly and was in and out in no time at all.

Have always taken my Truck to this dealership. Since 2021. Service has always been great! When ever there was an issue it was solved promptly and to my satisfaction.

So far, the quality of work appears to be excellent. Look forward to seeing an improvement in fuel economy.

I experienced Randall Reeds Planet Ford Collision/Body shop after my F-150 was involved in an accident. My experience started with Miss Jenna at the reception desk. She possesses a remarkable joyful, friendly level of demeanor and made my visit a very pleasant experience. Mr. Jonas Garcia exhibits an extraordinary amount of professionalism, knowledge and ability in his estimator field. Planet Ford should be proud to have these tremendous two individuals as team members. I thank Randal Reeds management team for their hard training to mold employees such as Jenna and Jonas.

Planet Ford Humble provided excellent service. Low pressure allowing for thought and clarity on decision to purchase an automobile. Vehicles are expensive and the decision can not be rushed.

The service was great. Small issue with appointment but it was resolved quickly. The service is expensive but professional.

Always help, friendly , knowledgeable, never a long wait, they are speedy, and they a clean area

My car, which is three years old and has less than 15,000 miles, is well-maintained. I took it to the dealership, and they offered me two days to diagnose the issue, but they had no loaners available. They then extended the time to a week and refused to provide a rental because it was still in the “diagnose phase.” However, they informed me that they were working on a rental, and a few minutes later, they decided not to provide one until the car was diagnosed. Two weeks later, on a Monday when the dealership opened, I received a text message that my car was ready. During the majority of the time the car was in their possession, it was simply parked. When did they diagnose the issue, and when was it fixed? Even then, they could have provided me with a car that weekend, whether it was mine or a rental or loaner. It is frustrating to be without transportation. Interestingly, during all the waiting, I received a call from their sales representatives asking if I wanted to purchase a car. What took them two weeks, it only took NTB an hour to diagnose the issue at no charge. The dealership would have charged me $250 just to look at it if the issue were not covered under the warranty. I informed them of what NTB said it was, but they still delayed the process. In any case, I will not express negative feelings or write an opinion, but simply sharing the facts of what happened.

Professional staff great atmosphere definitely will be back again ☺️ Love driving a Ford truck since I was young