Reviews
Sales practices were not up front with all their explanations. I was disappointed with the experience and length of time having to make corrections. The time involved in the process was ridiculous. They got addresses and phone numbers wrong. Overall experiences would not bring me back. This is the third vehicle we bought here but that shows our great satisfaction with the product not the service.
Sales practices were not up front with all their explanations. I was disappointed with the experience and length of time having to make corrections. The time involved in the process was ridiculous. They got addresses and phone numbers wrong. Overall experiences would not bring me back. This is the third vehicle we bought here but that shows our great satisfaction with the product not the service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Rodney was extremely professional and caring. He was very informative. He handled everything very well.
Rodney was extremely professional and caring. He was very informative. He handled everything very well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always a pleasure working with the the Planet Ford Commercial team, always clear concise communication and acceptable turnaround.
Always a pleasure working with the the Planet Ford Commercial team, always clear concise communication and acceptable turnaround.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
1500 miles after purchase having to spend 1700 dollars to get a injector and def heater module replace. Not happy with service department.
1500 miles after purchase having to spend 1700 dollars to get a injector and def heater module replace. Not happy with service department.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
No lines, clear service. Easy in and out. Friendly and clean. I also like the music.
No lines, clear service. Easy in and out. Friendly and clean. I also like the music.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience with Randall Reed and Planet Ford! Mark Kolon made it so easy for us to trade in our car. From the initial contact to the end of the ransaction when we received our car, Mark was amazing. He helped us through the financing aspect as well. Juan in financing made it easy for us to get our permanent vehicle tags by communicating with our county DMV. Great experience with RRPF - Thank you Randall, Mark and Juan!
Great experience with Randall Reed and Planet Ford! Mark Kolon made it so easy for us to trade in our car. From the initial contact to the end of the ransaction when we received our car, Mark was amazing. He helped us through the financing aspect as well. Juan in financing made it easy for us to get our permanent vehicle tags by communicating with our county DMV. Great experience with RRPF - Thank you Randall, Mark and Juan!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I would love to give this a higher review because Evan, the guy that worked on my car, was very nice and helpful however, they took 5 months to fix my car. My car was sitting on their lot for 5 months and I barely received any updates. Then I receive my car back with no gas in it.
I would love to give this a higher review because Evan, the guy that worked on my car, was very nice and helpful however, they took 5 months to fix my car. My car was sitting on their lot for 5 months and I barely received any updates. Then I receive my car back with no gas in it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Never have had a problem with Randall Reed. Always professional and courteous. They have always gone above and beyond to help me with any issues that arise. Hope they continue 😉 They are a great team.
Never have had a problem with Randall Reed. Always professional and courteous. They have always gone above and beyond to help me with any issues that arise. Hope they continue 😉 They are a great team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Guy and Manny were amazing. They were very pleasant to work with. They listened to what I wanted and made it possible. I have never been treated so well at a dealership before.
Guy and Manny were amazing. They were very pleasant to work with. They listened to what I wanted and made it possible. I have never been treated so well at a dealership before.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service. Rapid deal completion technology training was excellent. Fleet sales manager took good care of us.
Excellent customer service. Rapid deal completion technology training was excellent. Fleet sales manager took good care of us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car