Planet Ford 59

Service advisor blew it out!! Stayed in constant contact. And got the car back before promised. Icing on the cake was had it brought to me.

WORST EXPERIENCE EVER!!!!!!! They kept my car for six months. It took them 3 months to "fix" a leak, When I went to pick it up there was 3 inches of standing water in it. It took them a month to find and fix the real leak. When I went back to pick it up the second time, I found that the seats had mildewed, there was water damage in the console, the dash was cracking from sitting in the hot sun, and there was rust on the carpet. After months of arguing back and forth with them, I finally went and picked it up because they refused to take responsibility for the damage. The cleaned it up and that was it. My seats are stained, the dash is cracking, and there are pieces of trim falling off from sitting in the Texas sun after being flooded for 3 months. I will never recover the true value of my vehicle. I will never buy another vehicle from them and you shouldn't either. They have too much business to care about you. Their turnaround time is ridiculous if you don't have complications and if you do..........God help you. Because for sure no one else can. 10 out of 10 Would not do again!!!!!!

Kevin was very quick at helping me replace my bed cover on my new Ford without extra cost unlike other dealerships.

Richard Fuller is a wonderful salesman. He helped me find exactly what I was looking for even though it was very difficult. I look forward to working with him again.

Amazing, super friendly staff. They go above and beyond to make sure you are happy and satisfied. Kept me updated every step of the way.

Salesman Ken was outstanding. Made me feel very comfortable during the process. Phenomenal and very professional 💙

If you’re looking for a service department with competent technicians who actually inspect vehicles rather than just checking boxes, avoid Randall Reed’s Planet Ford. I dropped off my F-150 FX4 King Ranch while out of town on a cruise, explicitly requesting a comprehensive 50,000-mile service. I gave them blanket pre-authorization to perform any necessary maintenance and repairs up to $800 so they wouldn't need to track me down for approval while I was away. What did I get? An oil change, a tire rotation, and a lazy brush-off that "everything is fine." They completely failed to perform standard preventative care for this truck and climate—no 4x4 drivetrain service, no Texas-heat A/C service, and no sunroof track lubrication. Worse, their "inspection" missed blatant, unmistakable issues that any competent technician should have caught immediately: Loud, unmistakable belt noise on every single startup. A malfunctioning backup sensor throwing repeated faults. I gave them ample time, pre-approved funding, and an open runway to thoroughly maintain a high-end truck. Instead, they did the bare minimum of a 10-minute quick-lube shop and ignored obvious mechanical and electronic faults right in front of them. Zero thoroughness, zero attention to detail, and a complete waste of time. I will be taking my business elsewhere.

Great guys helping me. They were quick and professional. They getter done fast. Thanks guys!!!

I was able to have my truck serviced in a timely manner. It’s always appreciated when you are in a tight schedule.

Their friendly, prompt and very very courteous we really really enjoy our mustang thank you