Reviews
Very poor dealership
Very poor service. Brow beat my wife and pushed other expenses on her. It wasn’t until she threatened to walk out that it stopped. Tried to speak with one of the salesmen about what happened and he thought it was funny. Will never be back. We paid cash for the car so we don’t have to deal with their poor service anymore.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jim, we can assure you that we do not find this type of behavior acceptable, and our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (936) 344-1258 to discuss what we can do to help.
Aaron Brunson is a “take charge” sales adviser who gets
Aaron Brunson is a “take charge” sales adviser who gets things done for his customers. I really appreciate him and others who support Mini of The Woodlands.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
I was not informed that the oil change would take so
I was not informed that the oil change would take so long. The waiting area was nice but I was there an hour and a half. I showed the lady checking me in some chips in my paint. She told me they no longer have paint pens but she would show them to the tech and see what they could do. I never heard anything after that. They did wash my car it looked very nice. Then when I got in my car there was mud all over my floor mats. I have after market very nice floor mats. I had to clean hem when I got home
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Walker, we appreciate you taking the time to respond. The staff at MINI of The Woodlands take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 344-1258 to discuss what we can do to help.
Service Department at Mini of The Woodlands
Inspection and rear brakes on May 9, 2023 with Selene Cabellero. Excellent service, kept me informed about the progression of the work being done. Excellent top notch customer service. Thank you for the professional service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Josette, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Service
thank you Paloma and team for going above and beyond. Have not had this great of service since Amanda left and that was a couple months after I purchased the car. Service is important part after the buying process. Thank you again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Annmarie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Love my new Mini!
The team at Mini of The Woodlands kindly stayed with us after hours to complete our purchase, rather than asking us to come back the next day. They were able to expedite the process, which was great - and we LOVE our car!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Great service.
I thought I was going to have to wait several hours for my repairs but I was put in a loaner car. All the work that was needed was finished on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Celeste, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Dealership is very knowledgeable and was fast at getting
Dealership is very knowledgeable and was fast at getting my Clubman back to me. Service rep was very helpful and informed me regularly on what was going on with my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Car work was completed quickly and it drives great after
Car work was completed quickly and it drives great after the service was competed. Thank you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Matthew , it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The service writer kept me informed of the whole process
The service writer kept me informed of the whole process as my mini was being fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!