Reviews
Best service ever
Mini of the woodlands have the best service . The dealership is very clean friendly employees in this case I went to do service in my car and the representative Paloma she was very helpful and humble she help me in everything
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Katerine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
A recent accident with our 2023 MINI Cooper left us with
A recent accident with our 2023 MINI Cooper left us with a cracked oil pan. When I called the service department looking for help, Selene was kind, sympathetic and helpful! She helped me make arrangements to have the vehicle towed (they have an afterhours drop box for keys!) and explained the whole process (diagnostics, plan, whether or not insurance needed to be filed, etc). She followed up during the time the MINI was there, always providing details, estimates and even prompting the insurance adjuster when he failed to contact them. Selene and everyone else at the dealership made an unfortunate incident tolerable and as painless as possible. I love this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Nate did a really good job getting me what I asked for!
Nate did a really good job getting me what I asked for! They were so friendly and professional. They were able to get my car traded and upgraded in less than 2 hrs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at MINI of The Woodlands. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Purchase
James was very informative on the vehicle and made the process easy and smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lindsey, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Having tried alternative European car service centers in
Having tried alternative European car service centers in the past, Mini iof the woodlands is by far the best! Paloma was amazing and kept us informed every step of the way. Their prices are very reasonable, customer service is too Notch and their mechanics are the best. I can highly recommend Mini of the Woodlands!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it means so much to us that you chose our dealership! We appreciate your recommendation of MINI of The Woodlands and we hope to be of service again in the future.
Terrific Experience
This was the best car buying experience I?ve ever had! From choosing my Countryman from the cars in production to delivery, Brian kept me updated every step of the way. I love my car and feel great about the deal we made.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Anita, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great Service Team - they take great care of my 2017
Great Service Team - they take great care of my 2017 Clubman. I purchased a custom built from this dealership and have only used their services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I was a little disappointed.
I was a little disappointed. They had the car for 2.5 hours (from scheduled appointment time) for an oil change, multi-point inspection and recall fix, which we knew took 2 hours. They knew I was staying nearby at a restaurant, waiting. After 2.5 hours, they had only done the oil change and multipoint - no recall repair. I came and picked the car back up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Paul, we appreciate you taking the time to respond. The staff at MINI of The Woodlands take our reviews very seriously. If you'd like, please contact our General Manager at (936) 344-1258. We'd appreciate the chance to make your experience a positive one.
It would be better if you stopped the automatic dealer
It would be better if you stopped the automatic dealer options. I was prepared to walk away until it was dropped from the price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello John, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
The Best There Is
The service advisors are the best. They?re always making sure you have all the information you need. They go out of their way to assist you and keep you informed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Darryll, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
