Reviews
Write a reviewDisappointed
Attempted to buy a used Mustang from this dealership. it was the most negative experience i have had. The salesperson was incapable of handling the process. i was promised a call back on my offer but call never came. i left two messages for an answer to my offer that never came. No wonder their rating is so low. Stay away from these guys!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jerry, Thank you for bringing your concerns about shopping for a Mustang with us to my attention. I regret to find you felt disappointed it took longer than expected to return your call. Please reach out to me directly when you have a moment so I can look into providing my assistance. Your time is greatly appreciated. Best, Customer Relations Manager reviews@allstarautomotive.com
Miss D'Again
I'm a "Ford Man" and in general will give Ford the benefit of any doubt. However, from the "call center" fake receptionist to the lack-luster service department, I will be very unlikely to use this dealership again, despite the convenience of the location, until big changes are made. Double-thumbs down.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, It is troubling to learn of your overall feedback for us. We'd like to connect with you to discuss your dissatisfaction further and we would appreciate the opportunity to turn around your impression. Will you please contact us directly when you have a moment? Best, Customer Relations Manager reviews@allstarautomotive.com
Vehicle Repaired
Craig Poche assisted me in getting my vehicle repaired. He was professional and kept me up to date with the repairs being made and other issues.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Corey! We truly appreciate it and hope to see you again!
Review
Awesome experince! My son and I bought new vehicles one month apart. Jessica made both of our experiences a breeze. I will definitely be a repeat customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Dealership, Great Employees
GREAT customer service, I checked out a couple of cars and Clark LaMaster helped me a lot, he knows his stuff! Great dealership, really felt like they cared about my time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
2018 ford escape purchased from allstar p-Ville la
Awesome people , my mustang had a recall for the airbags. Mr Alvin seal service manager put me in a loaner ford escape , I liked it so much I purchased the next day , thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley, Thank you for sharing your comments. Our team always wants to make sure that our customers find the car they need at a fair price. We appreciate your business with us and invite you to come back!
Didn?t seem interested in selling a car
I was interested in a vehicle. Wanted them to come down on the price a little. Instead of bargaining, he told me to have a nice weekend. That after they lo balled me on my trade in. Later on in the week I texted the sales manager and never heard back.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Paul, Please know that we take your feedback very seriously, and we're disappointed that you feel like we weren't interested in working with you. Please contact us at your earliest convenience to address your concerns regarding the customer service that you received. Best regards, Reputation Manager Reviews@allstarautomotive.com (225) 930-4147
Disappointed
I'm so highly disappointed. I set up an appointment to see a car I was interested in purchasing. I was driving over an hour to go purchase the vehicle so I made sure to verify that the car was still available. I was told that it was still available. I arrive for my appointment only to be told that the person I had an appointment with wasn't there and that they had sold the vehicle 2 minutes before I got there. I wasted my time and gas for nothing.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mel, Thank you for bringing this to my attention. I would like to extend my personal regrets concerning any miscommunication that has caused this inconvenience. Please do not hesitate to reach out to me so that I may learn more about the car that you wanted and begin to resolve this situation. I look forward to hearing from you. Best, Reputation Manager Reviews@allstarautomotive.com (225) 930-4147
5,000 mile service
Service advisor was pleasant and courteous. Service was quick and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pierre, we are very happy to hear that you had a positive experience and thank you for coming in! We look forward to seeing you at your next service appointment!
Casey in services
The Service was Excellent, I was treated fairly nice by the Ford reps.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for setting time aside to let us know how we're doing, Christopher! We appreciate the feedback and look forward to seeing you again!