Gateway Ford, Inc.

from Gateway Ford and my experience has been extremely frustrating. My signed paperwork reflected 2,155 miles, but the vehicle showed well over 5k miles. I remember Ray Guidry, my salesman telling me that the miles would “reset,” which made no sense to me at that time. Later, Mason Diaz, the business manager, confirmed by email that the vehicle was a demo, but my actual concerns about the mileage discrepancy were never properly addressed when confronted about the difference in my paperwork. I also did not receive all of my paperwork at the time of purchase and had to request additional documents afterward. Customers should not have to chase down their own sales paperwork after buying a vehicle. To make matters worse, this 2025 Ford Bronco Sport now needs a full engine replacement under warranty with very low ownership mileage. My vehicle has been in service over a week, I have been paying for a rental out of pocket every day, and communication about repair timing has been inconsistent. I understand demo vehicles can have mileage, but customers still deserve honesty, accurate disclosures, complete paperwork, and clear communication. This experience has been stressful, disappointing, and far from what I expected when purchasing a newer vehicle. Se’Kenya Fleet, MPA

The best dealership I have ever experienced. Very competent, very friendly. They treat their customers the way they want to be treated. I am completely satisfied with Gateway Ford. I actually bought my new truck from Gateway because I was very impressed with the Service Department.

Very Professional and Fast! Thank you Gateway ford for making this purchase a great experience

Friendliest, most helpful showing different choices and opportunities. As a senior citizen, they were very careful to explain the different operating capabilities of my new vehicle

Brendan and all the staff were very nice and made my purchase very simple and easy!!! I will be using them in the future again!!! Thanks guys!!!

I had tuesday 8 am appointment on steering problem. 7 days later no work done. I was told the battery need replace. That was 4 days ago. I haven't got my truck back yet. I suspect that they are xxxxing me around trying to change me $100 an hr. I will not use this service.

Brendan and Blake went above and beyond helping me with my purchase. Great staff to work with. Had the right vehicle at the best price.

Not your average car dealer. The people are great and they made it a fast, smooth transaction. I would buy again and recommend this dealer!

Always top notch service. Wouldn?t take my 50th Anniversary GT Limited Edition anywhere else for service. My specialty vehicle requires specific knowledge and experience to correctly diagnose certain issues which they perform well.

Good, dependent and reliable! Best all around dealership in the country! I would recommend them to everyone!