AutoNation Ford Mobile

Great experience at AutoNation Ford Mobile! I recently purchased my 2026 Ford Bronco and had a very positive experience throughout the process. The team was friendly, helpful, and made everything easy from start to finish. I’m really happy with my new Bronco and would definitely recommend them. Thank you!

⭐ 0 Stars for the Service Department I drove approximately 7 hours to AutoNation Ford Mobile for recalls I scheduled more than a month in advance. About two weeks before my appointment, my AC stopped working, so I called ahead and specifically asked that it be checked while my vehicle was there. Dealing with Mark G., my service representative, was by far the most frustrating part of this experience. I repeatedly had to call him for updates, and promised return calls often never came. I explained from the beginning that I was from out of town and needed my vehicle back as soon as possible. At one point, Mark told me there were five vehicles ahead of mine and said, “I thought we tabled it.” I never said to table the AC issue. Why would I ask them to table it after driving seven hours from out of town specifically to have my vehicle serviced? I made it very clear that I needed the AC issue addressed. I was also accused of putting stop-leak in the AC system, which I never did. The AC had already stopped working, and I had only added Freon with professional assistance. Instead of feeling like Mark was trying to help resolve the problem, I felt like I was being blamed for it. I was told my vehicle would be ready by Tuesday. By Thursday, I was still having to call for information and was told inspectors had not even come out. I tried escalating the situation to management and did not receive return calls. My vehicle remained at the dealership for almost two weeks. I was out of town with no transportation, paying for lodging and meals, and was never offered a loaner vehicle. My husband had to travel from out of town to help me deal with the situation. Ultimately, after nearly two weeks away from home, I had to trade in my vehicle and purchase a GMC Yukon Denali simply because I needed a way to get home. My vehicle only had about two years left to pay off, and I did not want to trade it in, but I felt I had no other choice. I do want to recognize Raymond, Walter Forrest, and Carl Fleeting for treating me with respect, listening to me, apologizing, and doing everything they could to make a terrible situation better. However, my experience with the service department, particularly dealing with Mark G., was extremely frustrating. The lack of communication, failure to return calls, delays, lack of transportation assistance, and feeling blamed instead of helped turned what should have been a routine service visit into an experience that ultimately resulted in me having to buy another vehicle just to get home. I cannot recommend AutoNation Ford Mobile for service.

Appt was at 12:45 for an oil change & check all fluids and I was finished by 1:45. Great Job!

Buyer Beware. Dealership employees stole items off of the vehicle after I purchased it while it was being detailed and serviced. The vehicle's pre-sale inspection was falsified with safety features not operable on the vehicle. The windshield wiper motors, linkage and electrical connector had to be replaced. The vehicle experienced multiple mechanical failures within a hour of driving off the lot. The A/C went out, the car lost power on the interstate, went into limp mode due to severe misfiring and failed to meet state emissions without additional servicing. The service department incorrectly installed the front brakes during rotor & pad replacement, left the engine air intake boot fully loosened, severely overfilled the tires with air and the transmission had less than 20% of fluid left in it. By far the worst dealership experience I have ever had, totally unexpected for a national chain like Autonation.

I drove over from pensacola to purchase a f150. They gave me a fair price for my mazda and a fair price on the f150. It took just a few hours. Not bad. I would recommend them to anyone in the market.

Very friendly salesperson, very helpful also . When looking for a vehicle, always ask for Mary Wiggins. Plus they had so many options to choose from.

Mary was so personable and helpful! I appreciate her so much in getting me set up in my new vehicle! - Donald

We found the staff very friendly and helpful. Jackie and Raymond were the best! Thanks to all who helped. I love my TRUCK!

Great service techs!! HONEST EMPLOYEES!! Would not buy a vehicle or have my vehicle serviced anywhere else! Been buying there since 1985!! Beautiful and comfortable facility !!

Excellent car buying experience from entry to exit. Our salesman Stanley was top notch from the initial telephone interaction to the in dealership process and post sale follow up. Everyone was professional and transparent.