Reviews
If you want to buy a vehicle from them for 20grand then
If you want to buy a vehicle from them for 20grand then within a few years they will offer you 3 grand for a diesel lariat f250 , they are a great place to shop if you enjoy getting pissed on while you’re told it’s raining
If you want to buy a vehicle from them for 20grand then
If you want to buy a vehicle from them for 20grand then within a few years they will offer you 3 grand for a diesel lariat f250 , they are a great place to shop if you enjoy getting pissed on while you’re told it’s raining
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cole, thank you for taking the time to leave us your honest feedback. Please give us a call at (334) 222-1103 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.
Dealership understood my needs and worked with my
Dealership understood my needs and worked with my schedule to get the deal done. Very good communication.
Dealership understood my needs and worked with my
Dealership understood my needs and worked with my schedule to get the deal done. Very good communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Andalusia Ford always goes above and beyond to take care
Andalusia Ford always goes above and beyond to take care of me!! The entire staff, including the sales manager (Glen) and the owner (Hunter) make sure everything is right and always follow through on any and all commitments!!!
Andalusia Ford always goes above and beyond to take care
Andalusia Ford always goes above and beyond to take care of me!! The entire staff, including the sales manager (Glen) and the owner (Hunter) make sure everything is right and always follow through on any and all commitments!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I LEASED MY FORD RANGER THREE YEARS AGO (2020) OUT WEST.
I LEASED MY FORD RANGER THREE YEARS AGO (2020) OUT WEST. I MOVED BACK TO THE LOCAL AREA. MY LEASE WAS ENDING VERY SOON. I DECIDED TO PURCHASE THE VEHICLE. GLEN WEEKS BEGAN WORKING WITH ME AND MADE THE PROCESS VERY EASY. THANKS AGAIN GLEN!
I LEASED MY FORD RANGER THREE YEARS AGO (2020) OUT WEST.
I LEASED MY FORD RANGER THREE YEARS AGO (2020) OUT WEST. I MOVED BACK TO THE LOCAL AREA. MY LEASE WAS ENDING VERY SOON. I DECIDED TO PURCHASE THE VEHICLE. GLEN WEEKS BEGAN WORKING WITH ME AND MADE THE PROCESS VERY EASY. THANKS AGAIN GLEN!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great dealership great service.
Great dealership great service. We were traveling back home to Michigan and blew out a turbo hose They got us right in and repaired our truck and had us back on the road in no time. All the employees were very nice and helpful. Would highly recommend this dealership.
Great dealership great service.
Great dealership great service. We were traveling back home to Michigan and blew out a turbo hose They got us right in and repaired our truck and had us back on the road in no time. All the employees were very nice and helpful. Would highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service on oil change
Good service & they explained what they checked and that everything was good on the vehicle
Good service on oil change
Good service & they explained what they checked and that everything was good on the vehicle
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Unprofessional and Destructive Ford dealership
Brought a 2019 ford expedition with extended warranty purchased to look at rear tail light replacement due to fog/ condensation in light. Claim was denied and this dealership took it upon themselves to then drill a hole in my tail light. Tried for several weeks to contact owner/ get help , still no word!
Unprofessional and Destructive Ford dealership
Brought a 2019 ford expedition with extended warranty purchased to look at rear tail light replacement due to fog/ condensation in light. Claim was denied and this dealership took it upon themselves to then drill a hole in my tail light. Tried for several weeks to contact owner/ get help , still no word!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mohamed, thank you for sharing this recent experience with us. Please give us a call at (334) 222-1103 and we will do our best to make this better. We hope to hear from you soon.
Brown F150 Andalusia Ford
Recommended by neighbor. Very satisfied by the experience
Brown F150 Andalusia Ford
Recommended by neighbor. Very satisfied by the experience
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gregory, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
I purchased a Ford F250 diesel from them mid-February.
I purchased a Ford F250 diesel from them mid-February. Later on the same day after purchasing, the truck threw 2 error codes. One for a nox sensor (under warranty) and another for the turbo over boosting. I conveyed this information to Andalusia Ford and Jenny (Salesperson) instructed me to take it to my local dealer for diagnostic since I live 3 hours away from Andalusia. I took it to Long-Lewis in Hoover the following week. Long-Lewis told me the turbo has veins that were sticking causing the turbo to over boost. They also made me aware that the truck was brought into Andalusia Ford for the same turbo code in September 2022. I found this interesting as it wasn’t listed on the Carfax, but Long-Lewis provided documentation of it being brought in to Andalusia Ford and Andalusia Ford essentially cleared the code and said they couldn’t duplicate the issue. Under the understanding that I purchased the truck “As-is” the dealership has no legal obligation to help with the repair. However, I forwarded all documents to Andalusia Ford and asked if they could help with the repair costs. Andalusia Ford salesperson (Jenny) called me a couple of days later letting me know that she had talked to the owner of the dealership and the sales manager about the issue and if I brought the truck to them for them to work on (3-hour drive one way for me), that they would accept half of the cost to repair. I kindly accepted the offer and brought the truck to them a couple of weeks later as requested. A couple of days after I brought the truck to them, their mechanic called and told me he agreed the veins were sticking in the turbo causing it to over boost. He further indicated that it “could” get better over time, but not likely. I agreed as most mechanical issues don’t just “get better” over time and instructed them to replace the turbo. However, when the sale manager provided me the cost (on my end) to replace the turbo, it seemed high. I questioned the high cost and it turned out they had decided to change the deal and instead of paying half the cost like they previously said, they would provide internal pricing for parts and cut come labor. Was it cheaper? Sure, but about $1,500 higher than the half that we agreed upon. In further talking with the sales manager (Glen) about the issue, he tried to tell me the turbo was an “optional” replacement. However, the truck throwing the error code several times in just a couple of weeks proves otherwise. He insisted that since the turbo was an optional replacement, they decided to change the deal. I made him aware that the mechanic had called me the previous week and explained that the turbo was in fact failing. This seemed to catch him off guard, but He told me he couldn’t help what the mechanic told me. This proved the sales manager (Glen) to be a liar, but the conversation continued. I also made him aware of what the salesperson (Jenny) had agreed to pay half the costs and at the time, said she had discussed it with the sales manager (Glen) and the owner (Hunter). He once again said he could not help what the salesperson (Jenny) told me. Im not sure what good a sales manager is if he can’t manage his direct reports? All in all, vengeance is not mine to get, but these folks are dishonest, and I hope everyone stays away from them.
I purchased a Ford F250 diesel from them mid-February.
I purchased a Ford F250 diesel from them mid-February. Later on the same day after purchasing, the truck threw 2 error codes. One for a nox sensor (under warranty) and another for the turbo over boosting. I conveyed this information to Andalusia Ford and Jenny (Salesperson) instructed me to take it to my local dealer for diagnostic since I live 3 hours away from Andalusia. I took it to Long-Lewis in Hoover the following week. Long-Lewis told me the turbo has veins that were sticking causing the turbo to over boost. They also made me aware that the truck was brought into Andalusia Ford for the same turbo code in September 2022. I found this interesting as it wasn’t listed on the Carfax, but Long-Lewis provided documentation of it being brought in to Andalusia Ford and Andalusia Ford essentially cleared the code and said they couldn’t duplicate the issue. Under the understanding that I purchased the truck “As-is” the dealership has no legal obligation to help with the repair. However, I forwarded all documents to Andalusia Ford and asked if they could help with the repair costs. Andalusia Ford salesperson (Jenny) called me a couple of days later letting me know that she had talked to the owner of the dealership and the sales manager about the issue and if I brought the truck to them for them to work on (3-hour drive one way for me), that they would accept half of the cost to repair. I kindly accepted the offer and brought the truck to them a couple of weeks later as requested. A couple of days after I brought the truck to them, their mechanic called and told me he agreed the veins were sticking in the turbo causing it to over boost. He further indicated that it “could” get better over time, but not likely. I agreed as most mechanical issues don’t just “get better” over time and instructed them to replace the turbo. However, when the sale manager provided me the cost (on my end) to replace the turbo, it seemed high. I questioned the high cost and it turned out they had decided to change the deal and instead of paying half the cost like they previously said, they would provide internal pricing for parts and cut come labor. Was it cheaper? Sure, but about $1,500 higher than the half that we agreed upon. In further talking with the sales manager (Glen) about the issue, he tried to tell me the turbo was an “optional” replacement. However, the truck throwing the error code several times in just a couple of weeks proves otherwise. He insisted that since the turbo was an optional replacement, they decided to change the deal. I made him aware that the mechanic had called me the previous week and explained that the turbo was in fact failing. This seemed to catch him off guard, but He told me he couldn’t help what the mechanic told me. This proved the sales manager (Glen) to be a liar, but the conversation continued. I also made him aware of what the salesperson (Jenny) had agreed to pay half the costs and at the time, said she had discussed it with the sales manager (Glen) and the owner (Hunter). He once again said he could not help what the salesperson (Jenny) told me. Im not sure what good a sales manager is if he can’t manage his direct reports? All in all, vengeance is not mine to get, but these folks are dishonest, and I hope everyone stays away from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Stay away ! The
Tried to order a 2023 Maverick hybrid and they added a $2500 “market adjustment” to the price. This for a vehicle that will not be available for many months. I went to Cook Ford in Elba and ordered it at sticker price
Stay away ! The
Tried to order a 2023 Maverick hybrid and they added a $2500 “market adjustment” to the price. This for a vehicle that will not be available for many months. I went to Cook Ford in Elba and ordered it at sticker price
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (334) 222-1103 and we will do our best to make this better. We hope to hear from you soon.