DeVoe Chevrolet

dishonesty all around salesperson as well as office lady. never again would i purchase there

I have bought many cars from Devoe, acutally all the cars I have ever bought have been there and never had a bad experiance. My car was recently totalled so I called the finance office to have one of the products cancelled and the finance manager Hannah was very rude. I work in finance myself so I know how protection products work to cancel them. Needless to say I will not be doing business with Devoe again if I have to go through a rude finance person.

Best Sales experience we have ever had buying a Car! Thank you We will be back.

**Caution: Dealership Breaches Contracts** This dealership has violated contractual obligations. They collected a deposit of $1,000 to secure a vehicle, but the salesperson had misrepresented the interest rate that could not be honored. After completing the transaction, the office refused to refund the credit card without the card being present. Despite our four-hour distance, we were informed that they would contact us the following day to determine whether to send an overnight check or regular mail. However, they claimed that the owner would not be available until after 10:00 AM the next morning. We have yet to receive a call or an overnight check. The salesperson asserted that he did not “own” the establishment. To avoid potential financial losses and time delays, we strongly advise you to seek alternative dealerships.

The buying experience was just great?..the sales person was very knowledgeable and up to date on the car that I bought. I would recommend Devoe highly.

Fast, efficient, and friendly. The Best!!! Always ready greet me for my scheduled maintenance trips and they take very good care of me and my vehicle.

I have been buying new vehicles for 30 years. DeVoe was my worst experience ever in purchasing a vehicle. Sales team was very very rude and unprofessional. They didn't offer to help or explain the options on my truck or set my phone up. It was a bad experience from sales, finance to upper management. If you're African American I would definitely not recommend this dealership.

Everyone was helpful in making new lease decisions easy and making sure I understood everything correctly!

Ive tried to deal with this dealership on multiple occasions. Usually with the sales dept, with no luck. The latest was with the service dept and the service was just as terrible as the sales dept. I dropped a vehicle off on Monday 9/13/2021 with a side detection system error. Late on that Monday, I was told it needed a new module. I promptly ordered the module and had it to them on Tuesday the 14th. When I went in to discuss what they had found, the technician named Tim said they were not sure what was going on and thought it needed the new module. No tests were done to confirm the old module was bad or the issue. He gets the module installed I assume that same afternoon, but what do you know... it did not fix the issue as it was not the problem. They now think it is a rear bumper harness. I again ordered the part and told them I would have it on this afternoon. Well they decided to also order a part, that they say is non returnable so I have to pay for that part as well. I tell them to not mess with the vehicle any longer, they had it for 4 days and still have no answers. The best part is they charged me $1,000 for labor and parts. Parts were $72. So over $900 in labor for NOTHING. This will be the last time I ever step foot at this business and would not recommend them to anyone. The service advisor was great. Her hands were tied and she was only doing as her manager told her to do. She was great and kept me informed the entire time, well informed that the tech did not know what he was doing. He was just deciding to throw parts at it. I picked it up today to take it to another dealer to get repaired properly. I will be reaching out to the general manager as well. UPDATE: They did refund the money for the part, but did nothing about $900 in labor for nothing. UPDATE 2: Vehicle went to another dealer, vehicle was fixed and on the road in under 2 hours.

Ive tried to deal with this dealership on multiple occasions. Usually with the sales dept, with no luck. The latest was with the service dept and the service was just as terrible as the sales dept. I dropped a vehicle off on Monday 9/13/2021 with a side detection system error. Late on that Monday, I was told it needed a new module. I promptly ordered the module and had it to them on Tuesday the 14th. When I went in to discuss what they had found, the technician named Tim said they were not sure what was going on and thought it needed the new module. No tests were done to confirm the old module was bad or the issue. He gets the module installed I assume that same afternoon, but what do you know... it did not fix the issue as it was not the problem. They now think it is a rear bumper harness. I again ordered the part and told them I would have it on this afternoon. Well they decided to also order a part, that they say is non returnable so I have to pay for that part as well. I tell them to not mess with the vehicle any longer, they had it for 4 days and still have no answers. The best part is they charged me $1,000 for labor and parts. Parts were $72. So over $900 in labor for NOTHING. This will be the last time I ever step foot at this business and would not recommend them to anyone. The service advisor was great. Her hands were tied and she was only doing as her manager told her to do. She was great and kept me informed the entire time, well informed that the tech did not know what he was doing. He was just deciding to throw parts at it. I picked it up today to take it to another dealer to get repaired properly. I will be reaching out to the general manager as well.