O'Rielly Chevrolet

I highly recommend Hope Echeveria to help you get into a new/used vehicle. She is very respectful, professional and very kind. She has a lot of compassion for her job and to help others. Hope is very good at her job and makes sure you are tooken care of. She is very interested in what you want. I Rudy Dominguez had a great experience with her purchasing my vehicle.

Tried making an appointment online, that function did not work. Used online chat, first available appointment was two weeks out. At the appointment, I was told it would it be 4 more days before they could analyze the problem. What good is an appointment if they can't keep it, especially after 14 days? I was so frustrated, I canceled the appointment and pulled the car out of line an left.

called service dept to schedule an oil change for my C6. At one time they did have 'Express Service'. When I arrived, I was informed they no offer that service. No problem, I still need my oil changer. 20 minutes go by and I still see my car in the service line, but now there are a group of employees standing around my car and it looks like they are pushing it, yes pushing it for some unknown reason. I approach them and what going on? I was informed that the car would not start, there is a "mechanical issue". There was no mechanical issue 25 minutes ago, "sir it will not start, please try for yourself". I entered the car hit the start button and the engine started. They had the ignition in "auxiliary". I turned off the car and went back into the waiting room. 10 minutes later I notice it has not moved, however now a mechanic is there with the hood open with diagnostic equipment attached to the battery. I approached him and asked what he was doing, he informed me that there was a mechanical issue he was attempting the diagnose. I asked him to please remove his equipment and close the hood and take the papers for my oil change and pleas dispose of them He did as asked, I started my car and drove off. Less than an hour later a get an email to please give an evaluation of the quality of service they provided. ARE YOU KIDDING ME!!!

Stopped in because I had to replace drip strip on the roof of my car. Took 2 different trips to get it fixed. When they ordered part no phone call I had to call them ,first time forgot to order a part needed second time I had to call them took 25 hrs again for them to get in touch with me. They gave me appt of 8:30 and actually git my car in fast,could have been they knew I was not happy lol. But when my car was finished it sat for about 40 minutes before I could pay and leave. I can honestly say as nice as everyone was I wouldn't go back.

It was great, Jacob was really helpful and did everything he could possibly do to help us leave there in a new car. The whole team was great and I would refer a friend .

Horrible experience. They forced me to pay additional money so their sales department wouldn’t take the hit for delaying to pay off the lien on the truck I traded in. Basically held my plates at their office until I agreed to pay. I only found out what they did was illegal, after the fact. Basically forced me to sign a contract for one amount, and made me pay cash for their negligence in getting the lien paid off at a later date then they were supposed to. They were well aware that the lien it had accrued daily interest, but chose to take their time and pass on the cost to me , after I had already executed the contract with them. Shady and scummy people here, do not recommend.

Up until today, it would have been 5 Star every time. Today was the first time that maybe they didn't need my business. I was in last Saturday just before service closed to have a "check engine" light diagnosed. I was told to make an appointment and bring it back but though they pretty much knew what the issue was. I made my appointment for 8:00 AM this day. When the service person, whose name was Manny, approached my car, he pretty much told me that they were really super busy and that I would have to just drop off my car and leave it (Labor Day Week-end). Not happening. Basically, I was told to bring it back, but that it would have to be kept overnight. Again, not happening. They have so many vehicles in the shop and so many vehicles waiting to get in to the shop... I basically felt like he was telling me, we'll fit you in when we get a chance. I made it very clear to him, I was not leaving my vehicle overnight, I need my car. I've never been treated as though my business didn't matter, and unfortunately they were just so busy, They knew the issue before hand, I made my appointment which I usually always do. My car has never been any where for service except the dealership. I'm thinking maybe I need to find someone who is not quite so busy. EDIT: Update - i received a phone call after the 3 day week-end from the service manager. Long story short, got an appt. for that Friday - was told it would take 2-3 hours, fine, no problem. They got my car in as soon as possible - diagnostics came back with both batteries needing replaced which I couldn't argue with. Was there a little longer than expected, but the work was completed. I got the service person back I wanted. So, all in all, this is the first time I have ever had any issues - and pray I don't have to write a review like this again.

Didn't get my full inspection sheet meaning I didn't get my full service that I paid for

I brought my brand new Chevy Trax 2024, bought from them in November of this year. It's already falling apart, the audio system doesn't work, steering wheel button are already broken, one speaker doesn't work at all and just plays static sounds even when the car is turned off. I dropped it off in the service at chevy, took a week just to do a test to see what was wrong with the car. Do not bring your vehicle to chevy service. I don't even think they looked at my vehicle, my wind shield fluid is empty light is on, first thing you see when you turn my car on. So not sure they even ran a diagnostic on my vehicle. In all, service dep is over booked and the customer service is awful.

This was first time at this dealership. Yuri helped me so much. Thank you for showing me the newest selection that is affordable to me. Also, it was my favorite color.