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Watson always solves my issues, they're great! I highly recommend their service department.
Took my car in for service related to pack rats getting into engine bay. Work was coordinate between my insurance company and the dealership. Communication... between all of the parties was excellent, and the only observation i have is that it seemed like it took a long time (4 days) to get parts. The work itself was done quickly once parts arrived, and appears to have been done right. Areas for improvement - when dealing with pack rat issues they should have recommended and completed a complete steam cleaning of the engine bay, which they didn't. Another option which i would like to see is the ability do a new car detail as part of the services, especially since they had the vehicle for over two weeks. I would be willing to pay for this, but realistically they should have as their techs clearly ate in and potentially smoked inside my truck (which is a brand new 2019 with less than 2k miles on it). All in all - decent experience, but could have been better.
Bryan Mazon was attentive but not aggressive. The vehicle was as advertised and a good value. I would shop there again. Did not like doc fee, financing... departments are a necessary evil. Overall a good experience.
This dealership is worse then politicians! Watson Chevy is the type of dealership that gives good dealerships a bad name! Absolutely awful, zero integrity... all around. I don’t want to go in dept about our purchase but all I have to say is it was a dishonest disaster on Watson’s end! Zero vet discount for Veterans Day- and they wanted to argue about offering -$100 vet discount. These guys are straigh a holes who are not true to their word. Trust me go anywhere else. Don’t let the big dealership persuade you- it’s a facade for all of the bs u will deal with. If there was any integrity I would be writing a different review. But my experience was one you cannot make up. I’m so upset over saving my money to have put it towards these jerks that run this place
If you want a Car or Truck buy at Watson Chevrolet ! Why Steve Gonzalez in sales honestly great prices will work it out so you are happy. The service is... wonderful see Chance he’s on top of all your needs I purchased a new 2019 Corvette Stingray and A new Camaro 2018 and a new Truck 2019 they had the best vehicle at the best price so I purchased what I wanted.! I’m Very Happy so I wanted you to know Where to buy your next car or truck I never do survey’s but had to let you all know my Experience A+++ ! James Hoffman
TJ was very helpful and efficient in finding us the car we like. Everybody at the dealership is nice and very polite. We had a very good shopping experience.
Thank you for the review, Corina. I'm you enjoyed your shopping experience with TJ.
Came in to test drive some vehicles at Watson Chevrolet (Tucson Auto Mall). Junior was extremely knowledgeable and answered all my questions. I will definitely... be back to purchase my vehicle from him!! Thank you for the awesome experience and great customer service!!
Thank you for the review, Camille. I'm glad Junior was able to help you with your vehicle shopping.
I recently bought a truck from watson chevrolet on autmall drive. I had excellent service from the start to the finish of the process. And actually... after the deal was complete. They were very helpful. My sales associate was TJ Sorensen and my finance manager was Brett Arigoni. I would definitely buy from them again.
Great follow up by salesperson. Stayed in touch and helped with questions about vehicle and the buying process.
Texted and email dealer no response. Wanted to buy a mustang. But when no one contacts you back, it's hard to buy a car from them.