Marshall Ford Hours
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Everyone was very friendly and helpful. We have recommend Marshall Ford to friends and family.
Brian, thank you for taking the time out of your day to tell us about your experience. Thanks again for your business! Safe travels!
I?m going to really recommend all my friends to the Ford dealers and especially to go with mr Carlie because since the day I went looking for a car he... was always helpful and gave me good info in the cars!!!
Jose, we appreciate your recommendation of our dealership! We understand it is a big decision where you purchase your car from and we are grateful to ...have been chosen! Thank you so much for being one of our valued guests and if there is anything else we can do to assist you, please let us know! Take care!
Poor customer service, poor communication between technician’s and service technician secretary. which resulted in poor communication to me the customer.... Won’t buy another car here!!
We are so disappointed to learn of this situation you have described. Please give us a call at (903) 935-0665 and we will do our best to make this bet...ter. We hope to hear from you soon.
Let me tell you about Marshall Ford in Marshall, Texas. If you want to get cussed out for asking why you weren’t told the details about getting your vehicle... certified pre-owned, this is the place to go. My center cap fell off as well, but no sympathy there either when other dealerships have helped people I know in similar situations. According to them, I “pissed them off and was calling xxxxxxxx about stupid xxxx.” I guess I expected better customer service and to be told the details on what I was purchasing when I drove 5 hours and spent $62,500 on a truck.
Morgan, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our busine...ss and resolve this matter for you, if we still can. Please give us a call at (903) 935-0665 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Took truck in for front end wobble. Repaired and finished within 1 hour.
James, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Safe travels!
I came from Florida to buy a car. Lee was amazing and all the staff had great customer service. I cannot brag on them enough I’ve never had such a warm... welcome.
Lee, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team strives to deliver an excellent exp...erience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wasnt expecting these people to keep my car for two days and still put different tires on the car. Called and talked to Doug and was told oh it's ok. It's... not ok when you are spending your on money.
Joshua, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a... stellar experience in our service department. We would like the chance to talk to you further so please do call us at (800) 419-5762 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
The service department at Marshall Ford is wonderful! Always fast and courteous. Diane and Doug are so helpful and professional! I would definitely recommend... this dealership to family and friends.
Elizabeth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if ...there is ever anything else we can do for you! Safe travels!
Easy place to buy a car! Sam was a very pleasant salesman.
Your satisfaction means a lot to us, and we truly appreciate you choosing Marshall Ford Lincoln for all of your automotive needs. Please don't hesitat...e to call if you'd like further assistance.
It was great! Wonderful people. My Lincoln was well taken care of.
We're glad to hear our Staff took such great care of you! We hope to see you here again!