Marshall Ford

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:00 PM

Marshall Ford Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
211 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 28, 2020

    Everyone was very friendly and helpful. We have recommend Marshall Ford to friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brian, thank you for taking the time out of your day to tell us about your experience. Thanks again for your business! Safe travels!

  • 5.0 out of 5
    July 30, 2020

    I?m going to really recommend all my friends to the Ford dealers and especially to go with mr Carlie because since the day I went looking for a car he... was always helpful and gave me good info in the cars!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jose, we appreciate your recommendation of our dealership! We understand it is a big decision where you purchase your car from and we are grateful to ...have been chosen! Thank you so much for being one of our valued guests and if there is anything else we can do to assist you, please let us know! Take care!

  • 1.0 out of 5
    June 24, 2020

    Poor customer service, poor communication between technician’s and service technician secretary. which resulted in poor communication to me the customer.... Won’t buy another car here!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so disappointed to learn of this situation you have described. Please give us a call at (903) 935-0665 and we will do our best to make this bet...ter. We hope to hear from you soon.

  • 1.0 out of 5
    May 6, 2020

    Let me tell you about Marshall Ford in Marshall, Texas. If you want to get cussed out for asking why you weren’t told the details about getting your vehicle... certified pre-owned, this is the place to go. My center cap fell off as well, but no sympathy there either when other dealerships have helped people I know in similar situations. According to them, I “pissed them off and was calling xxxxxxxx about stupid xxxx.” I guess I expected better customer service and to be told the details on what I was purchasing when I drove 5 hours and spent $62,500 on a truck.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Morgan, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our busine...ss and resolve this matter for you, if we still can. Please give us a call at (903) 935-0665 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 5.0 out of 5
    March 3, 2020

    Took truck in for front end wobble. Repaired and finished within 1 hour.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    James, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Safe travels!

  • 4.0 out of 5
    January 14, 2020

    I came from Florida to buy a car. Lee was amazing and all the staff had great customer service. I cannot brag on them enough I’ve never had such a warm... welcome.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lee, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team strives to deliver an excellent exp...erience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 1.0 out of 5
    November 8, 2019

    Wasnt expecting these people to keep my car for two days and still put different tires on the car. Called and talked to Doug and was told oh it's ok. It's... not ok when you are spending your on money.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Joshua, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a... stellar experience in our service department. We would like the chance to talk to you further so please do call us at (800) 419-5762 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    January 27, 2019

    The service department at Marshall Ford is wonderful! Always fast and courteous. Diane and Doug are so helpful and professional! I would definitely recommend... this dealership to family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Elizabeth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if ...there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    June 15, 2018

    Easy place to buy a car! Sam was a very pleasant salesman.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Marshall Ford Lincoln for all of your automotive needs. Please don't hesitat...e to call if you'd like further assistance.

  • 5.0 out of 5
    May 22, 2018

    It was great! Wonderful people. My Lincoln was well taken care of.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear our Staff took such great care of you! We hope to see you here again!

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