Tom Roush Mazda

I had been asking for a replacemnt radio stereo replacement since may 10th, 2025, the replacement parts has not an ETA and tehre si no other spare part to buy or get to solver the issues that present, causing problems with the panel touch, getting errors at the starting or even using the reverse camera, and also we receieve a letter from MITSUBISHI that is a Recall adding more issues and tehre is not ETA or any other solution and the customer phone from MItsubishis also did not provide solution, we tried to buy a new stereo and even those are not availabe according the dealer

Our salesman, Brent Cassady, was awesome to work with! He was extremely professional, knowledgeable and genuinely helpful throughout the entire process. He made everything smooth, stress-free and even enjoyable! We're very happy with the service we received, and highly recommend working with Brent!

Very professional, the used car was everything he said it was. Full disclosure on imperfections, etc. Great experience.

Although I didn't purchase a vehicle, they were willing to beat the price I negotiated with the other dealership.

In short, the worst dealership I've ever dealt with. Horrible customer service, for what should have been a straightforward transaction. Went online, and selected a vehicle to lease for our business, to replace another vehicle whose lease was ending (another make and dealership). 3-year lease, with $5k down, and sent in all the details for this business lease. They first emailed me a personal lease information, which I called and indicated was not correct. They then sent a combination of personal and business lease documents to fill out. I completed these the next day (Saturday), and emailed them in, and called to give them our company credit card number, for a $500 deposit. I called on Monday to see where we were at, and they indicated they had not received the paperwork (though they processed the deposit). I emailed it in again, copying myself, and to the same email that sent me the forms. This process of me chasing, last over a week and a half. I would call, and get a promise to get a call back, from sales people and eventually the sales manager. They never called back, and I had to chase them. I had enough, and finally asked for a refund, which took three days to confirm. We went to another dealership, and had a deal, confirmed, signed and completed within 45 minutes.

Excellent Concierge event. Reps were courteous, professional and respectful at every stage of the event. Did not purchase another vehicle on this date. I received pick up and delivery; did not visit the facility.

I was in for service and the experience was great! Everyone is nice and knowledgeable. I love this dealer and their service department! Thank you guys very much!

Every time I go to Tom Roush Lincoln, they treat me like royalty! They are conscientious and will work hard to get you exactly what you need!

Took our Corsair in for normal service and left with a Nautilus and a reduction in monthly payment. Everyone from the sales representative to the finance person treated us very well.

My wife and I had a great experience at Tom Roush Lincoln. Lisa Affouri and team made the process as smooth as possible and were as professional as one could hope for. I would not hesitate to see them again for my future auto needs, or even stop in for a coffee and chat. That's how good they are! If you're in the market for a new car, come check this team out. You will not be disappointed!