Reviews
I was very dissatisfied with their sales tactics.
I was very dissatisfied with their sales tactics. Made an appointment to see a certain car only to find out when I got there it had been sold that morning
I was very dissatisfied with their sales tactics.
I was very dissatisfied with their sales tactics. Made an appointment to see a certain car only to find out when I got there it had been sold that morning
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mrs Ponder, I'm sorry that the vehicle sold on 10/23 prior to you coming up here but we were in contact with you at 11:17 on 10/20 and offered to bring the Equinox to your house and show it to you. Then again later that day at 2:42 we offered to bring it by again for you to look at. All of this was via text message in our CRM tool. On 10/21 we offered to submit your credit application over and bring the Equinox and the paperwork to your house and were denied that request too. I'm sorry we weren't able to sell you the car on 10/23 when you stopped in but we offered to bring you the car several times, including once with the paperwork to make all this as easy as possible on you. I'm sorry you felt the need to leave us a 1 star review but I also wanted everyone to be able to see both sides to the story. You had the opportunity to purchase the car days in advance and chose not to purchase, leave a deposit or move forward in anyway in the buying process. Thanks for taking the time to leave us this review and hopefully we can earn a better review in the future with our "sales tactics" Zack Carver
Easton Ferguson made buying a car so easy!
Easton Ferguson made buying a car so easy! Very friendly, knowledgeable, and really helped me and my family find the perfect vehicle without any pressure. If you're looking for someone who genuinely cares about finding you the right vehicle, I highly recommend Easton Ferguson!
Easton Ferguson made buying a car so easy!
Easton Ferguson made buying a car so easy! Very friendly, knowledgeable, and really helped me and my family find the perfect vehicle without any pressure. If you're looking for someone who genuinely cares about finding you the right vehicle, I highly recommend Easton Ferguson!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The dealership is a calm environment, no pressure from
The dealership is a calm environment, no pressure from the sales guys, everyone is very nice. Our sales guy (Easton) showed us several models because I had a list. It was very hot outside but he ran back and forth to get keys for everything I wanted to see.
The dealership is a calm environment, no pressure from
The dealership is a calm environment, no pressure from the sales guys, everyone is very nice. Our sales guy (Easton) showed us several models because I had a list. It was very hot outside but he ran back and forth to get keys for everything I wanted to see.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Everyone was very knowledgeable about the product as well
Everyone was very knowledgeable about the product as well as offer different scenarios on what the issue could be. At the end of the service I was pleased
Everyone was very knowledgeable about the product as well
Everyone was very knowledgeable about the product as well as offer different scenarios on what the issue could be. At the end of the service I was pleased
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Be careful with this scammers.
Be careful with this scammers. Got beguile into buying a lemon title EV (bolt).. once they offer you to find a bank to finance. Anything that won't accept your own bank. Run !
Be careful with this scammers.
Be careful with this scammers. Got beguile into buying a lemon title EV (bolt).. once they offer you to find a bank to finance. Anything that won't accept your own bank. Run !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
C N, Were you having issues refinancing your Bolt? Its been a few years since we have had a used Bolt in stock here. I don't completely understand your review and I can't look up your car deal with your user name. Can you please get in contact with me and I'll do what I can to help. If you are need ing help refinancing we can help get you in the right direction. Give us a shout here at the dealership and lets see if we can't figure something out instead of leaving "1" star reviews online, I'm sure we can help. Zack Carver 903 569 262
I took my Vett in there were several things I needed done
I took my Vett in there were several things I needed done . They wanted to sell me 3 tire sensors I did not need . The front end alignment was great . Shifting cables good job . But I do have one issue . The fog lights on my car they could not find the problem. Just one question . Isn’t that what y’all do . Fix issues . He says his tech could not find the problem . Again isn’t that what y’all do. Know I got to take it . To someone who can. I guess they gave up. They said and I quote could be corrosion . Somewhere . I work for myself. I have never told a customer I can’t .
I took my Vett in there were several things I needed done
I took my Vett in there were several things I needed done . They wanted to sell me 3 tire sensors I did not need . The front end alignment was great . Shifting cables good job . But I do have one issue . The fog lights on my car they could not find the problem. Just one question . Isn’t that what y’all do . Fix issues . He says his tech could not find the problem . Again isn’t that what y’all do. Know I got to take it . To someone who can. I guess they gave up. They said and I quote could be corrosion . Somewhere . I work for myself. I have never told a customer I can’t .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I bought my car here in 2021. Danny was a nonpressure saleman and helped me get the car i really wanted. Dow in Mineola is the best car repair/maintenance experience I have ever had and on multiple occasions. As a single lady, I have often been taken advantage of at car repair shops and spoken down to. Even though I moved over an hour away, I continue to return to Dow in Mineola because they are helpful, resonable, and talk to me in a respectful way. I never feel like someone is just trying to upset me or get me to do unnecessary things.
Great service
I bought my car here in 2021. Danny was a nonpressure saleman and helped me get the car i really wanted. Dow in Mineola is the best car repair/maintenance experience I have ever had and on multiple occasions. As a single lady, I have often been taken advantage of at car repair shops and spoken down to. Even though I moved over an hour away, I continue to return to Dow in Mineola because they are helpful, resonable, and talk to me in a respectful way. I never feel like someone is just trying to upset me or get me to do unnecessary things.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much Mrs. Kuch! It was our pleasure helping you with your Traverse. We greatly appreciate your continued business, and look forward to helping you for all your sales and service needs in the future! Thank you again for you business, and reach out to us anytime, as we are just a phone call away! Shaye White Sales Manager DOW Autoplex
GMC Service
Great service. Friendly and knowledgeable staff. Appointment right on time and I always felt comfortable
GMC Service
Great service. Friendly and knowledgeable staff. Appointment right on time and I always felt comfortable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service and people!
This was my first time buying a car, and I have to say I felt very comfortable and at home at Dow Autoplex. From the second I walked in the door the service was great. I am glad I got paired up with Chris, he was extremely helpful and very friendly! I would highly recommend this dealership to anyone that is looking to purchase a car.
Great service and people!
This was my first time buying a car, and I have to say I felt very comfortable and at home at Dow Autoplex. From the second I walked in the door the service was great. I am glad I got paired up with Chris, he was extremely helpful and very friendly! I would highly recommend this dealership to anyone that is looking to purchase a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mariono was so helpful and efficient!
Mariono was so helpful! We had no plans to buy a car that day but the process was quick and efficient hrs ms to him and this dealership!
Mariono was so helpful and efficient!
Mariono was so helpful! We had no plans to buy a car that day but the process was quick and efficient hrs ms to him and this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase