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Reviews

Average Ratings

4.5
44 lifetime reviews.
  • Just an awsome bunch of people

    I was dreading buying a new car...until I talked to Chris and told him how much I hated the whole ordeal and hassle that came with buying a new ca...

    Dealer Response

    We think you're awesome, Tonya! Thanks for choosing Dow Autoplex, and we are so happy that you had a wonderful and easy car buying experience work...


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    I was dreading buying a new car...until I talked to Chris and told him how much I hated the whole ordeal and hassle that came with buying a new car. He made me fill right at ease. Everyone there was just awesome. Very friendly not pushy and listen to what my needs were and fixed me up with exactly what I needed , with no fuss no muss and I drove home in my brand new car that day.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We think you're awesome, Tonya! Thanks for choosing Dow Autoplex, and we are so happy that you had a wonderful and easy car buying experience working with Chris. Congratulations on your new car and we hope you'll choose us for all your future car needs!


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  • New car experience

    Great experience with competitive pricing. The only surprise was the cost of consumer value and Deputy Service Fee. Anthony Barber was an excell...


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    Great experience with competitive pricing. The only surprise was the cost of consumer value and Deputy Service Fee. Anthony Barber was an excellent salesman.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2017 Spark

    Taylor Garret was helpful in purchasing my new car. I had a great experience with Taylor and Dow Autoplex thay were thoughtful considerate in ...


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    Taylor Garret was helpful in purchasing my new car. I had a great experience with Taylor and Dow Autoplex thay were thoughtful considerate in helping me purchase my car. I had a limited funds and Taylor help me get the best car for the amount of money I had.Ihighly recommend Taylor Garret

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying a car

    So I have been talking to This autoplex since yesterday 4/14/17 ran my credit got everything....I agreed on the amount of the payments on the car ...


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    So I have been talking to This autoplex since yesterday 4/14/17 ran my credit got everything....I agreed on the amount of the payments on the car yesterday around 5....the car salesman Chris said he would bring the car to me today 4/15/17 around 1:30pm....I get a phone call at 3:20 pm stating someone went under him and sold the car...¿¿¿¿So 1st you run my credit through how many lenders??? 2nd sold the car to me with agreedment 3rd drivers were suppose to bring car to me @ 1:30....So I rushed to get my errands done before the car gets here because you(Chris) said car was on the way....So I had my hopes up for my new car ¿ today and YOU let Someone else sell it¿Then I ask to speak to a manager the manager is busy so I said can you tell him to call me asap...I call back an hour later oh the manager is gone he or she didn't even call...Chris said you know things happen like this sometimes if your papers aren't signed but they would have been by 1:30pm the car wasn't sold till a little after 3:00...oh well good luck for anyone else if you go here to buy a vehicle better yet Write a Check or Pay Cash for the car that's all that matters the quicker they get paid¿¿¿The Saying Money Talks is So True Angered Buyer

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying a car

    So I have been talking to This autoplex since yesterday 4/14/17 ran my credit got everything....I agreed on the amount of the payments on the car ...


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    So I have been talking to This autoplex since yesterday 4/14/17 ran my credit got everything....I agreed on the amount of the payments on the car yesterday around 5....the car salesman Chris said he would bring the car to me today 4/15/17 around 1:30pm....I get a phone call at 3:20 pm stating someone went under him and sold the car...¿¿¿¿So 1st you run my credit through how many lenders??? 2nd sold the car to me with agreedment 3rd drivers were suppose to bring car to me @ 1:30....So I rushed to get my errands done before the car gets here because you(Chris) said car was on the way....So I had my hopes up for my new car ¿ today and YOU let Someone else sell it¿Then I ask to speak to a manager the manager is busy so I said can you tell him to call me asap...I call back an hour later oh the manager is gone he or she didn't even call...Chris said you know things happen like this sometimes if your papers aren't signed but they would have been by 1:30pm the car wasn't sold till a little after 3:00...oh well good luck for anyone else if you go here to buy a vehicle better yet Write a Check or Pay Cash for the car that's all that matters the quicker they get paid¿¿¿The Saying Money Talks is So True Angered Buyer

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Just when you think you can't "Robby Nelson can!"

    After going from used car lots such as car-mart and getting one car after another and putting down payment after another and still finding myself ...

    Dealer Response

    Billy and Tara, we are so incredibly happy that our team here at Dow Autoplex could make your life at home a bit easier and help you to rest easy ...


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    After going from used car lots such as car-mart and getting one car after another and putting down payment after another and still finding myself and kids on the side of the road over and over I finally had enough and thought I'll go ahead and take the advice of others so I got online and did a pre- approval application for A line of credit like everyone had be telling me to do for months now . But knowing my credit was not far the best in town due to a repo in the last three years and A bankruptcy in 2004 I knew it was impossible to A bankruptcy in 2004 I knew it was impossible to even get in new car . Bye 11:00am the next morning We received a phone call that changed our whole life Robby Nelson called saying all we need is your paystub and proof of employment and you can drive off today . After hearing that from so many other Car lots I really didn't think it would happen. I had no way to bring anything so I sent it all by picture text and then found a way up there . When I arrived to Dow in Pittsburgh Tx Robby meet us at the door not only with the paper work to sign and not just any old car but he had us approved and in a 2016 jeep patriot with only 18 miles on the car . Never in a million years would I have ever thought I would drive away in a new car . That's not the best part yet . Keep in mind I had done been from Lot to lot and lost out on my deposits placed on the cars and was placed as a repo on our credit (Car-mart ) we were able to drive away with NO MONEY down . The customer service was outstanding the timing was perfect and they understood our needs but most of all they were willing to give us a second chance thank you Dow Cleverly and Robby Nelson you have really changed our life's and my husband can rest now knowing momma is happy .¿¿¿¿¿ Thank you Dow Family Mr&Mrs Dunn

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Billy and Tara, we are so incredibly happy that our team here at Dow Autoplex could make your life at home a bit easier and help you to rest easy behind the wheel! Driving a vehicle that you can never truly rely on can be quite frustrating, and no one wants to be stranded on the side of the road, especially with a family in tow. Our Robby was incredibly happy to be able to put your concerns at ease and turn a new page for you and your family. We work hard to make sure that your buying process is comfortable, fun, and stress-free from start to finish. Our team is here for you, day or night, to make sure your automotive needs are met. From your family here at Dow Autoplex, congratulations on your new Jeep Patriot! Thank you for your business, and please come to see us again anytime!


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  • Review for Taylor Garrett. Wonderful experience!!!

    Taylor was very professional and very informative. He answered all my questions and listened to all my concerns. Thank you. I will let all my fami...

    Dealer Response

    Susan, you are most welcome! We could not be happier if we tried knowing that Taylor was able to accommodate your questions and concerns and help ...


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    Taylor was very professional and very informative. He answered all my questions and listened to all my concerns. Thank you. I will let all my family and friends know what a great experience I had. Susan Boggio

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, you are most welcome! We could not be happier if we tried knowing that Taylor was able to accommodate your questions and concerns and help you find the perfect vehicle to suit your needs. Anytime you come to visit us, you will be in good hands. Congratulations on your new ride, and please be sure to come back soon!


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  • Must shop here

    This dealership is top notch! At least stop here before buying elsewhere worth your time and money!

    Dealer Response

    Holly, thank you so much for your support and your business! Our team works hard to ensure you are completely satisfied, and we look forward to wo...


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    This dealership is top notch! At least stop here before buying elsewhere worth your time and money!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Holly, thank you so much for your support and your business! Our team works hard to ensure you are completely satisfied, and we look forward to working with you and your vehicle again in the future!


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  • Greatest Buying Experience Ever!

    I would like to give kudos for everyone involved with the deal that let me drive away with my brand new equinox! I have to be honest my husband ge...

    Dealer Response

    Tammy, thank you so much for sharing your positive experience with us! We love helping our customers get into a vehicle they can be happy with for...


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    I would like to give kudos for everyone involved with the deal that let me drive away with my brand new equinox! I have to be honest my husband generally does all the car business but he had told me that I needed to learn how. So I was scared to death but they took me in and made it one of the easiest most pleasant things I've ever been involved in.... Ted Ackley is one of the most polite young men I have come across in a very long time! And the finance people was great. There is no doubt they have our business from now on, so give them a call or visit them! I promise you want be disappointed. Ted You are the greatest!!! Yours truly Tammy Herron

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tammy, thank you so much for sharing your positive experience with us! We love helping our customers get into a vehicle they can be happy with for years to come. Our sales staff is always willing to go out of their way to ensure that you have a great experience from start to finish. Ted is a great asset to this process, and will surely appreciate the compliments. We hope that you enjoy your new Equinox, and look forward to serving you in future visits! Congratulations!


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  • Bad Sales

    Required information on 2016 equinox. Sales Gave me a card Nothing else. ..

    Dealer Response

    We appreciate you taking the time to share your feedback with us. It is never our intent to provide you with anything less than excellent service,...


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    Required information on 2016 equinox. Sales Gave me a card Nothing else. ..

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to share your feedback with us. It is never our intent to provide you with anything less than excellent service, and understand that you feel we have not lived up to your expectations. To better serve you in the future, we would like the opportunity to speak with you about your needs. At your earliest convenience, please contact Ted Ackley at 903-569-2621. We hope to have the opportunity to improve your perception of our dealership. Thank you.


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