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Reviews

Average Ratings

4.9
Average based on 39 reviews
  • Just when you think you can't "Robby Nelson can!"

    After going from used car lots such as car-mart and getting one car after another and putting down payment after another and still finding myself ...

    Dealer Response

    Billy and Tara, we are so incredibly happy that our team here at Dow Autoplex could make your life at home a bit easier and help you to rest easy ...


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    After going from used car lots such as car-mart and getting one car after another and putting down payment after another and still finding myself and kids on the side of the road over and over I finally had enough and thought I'll go ahead and take the advice of others so I got online and did a pre- approval application for A line of credit like everyone had be telling me to do for months now . But knowing my credit was not far the best in town due to a repo in the last three years and A bankruptcy in 2004 I knew it was impossible to A bankruptcy in 2004 I knew it was impossible to even get in new car . Bye 11:00am the next morning We received a phone call that changed our whole life Robby Nelson called saying all we need is your paystub and proof of employment and you can drive off today . After hearing that from so many other Car lots I really didn't think it would happen. I had no way to bring anything so I sent it all by picture text and then found a way up there . When I arrived to Dow in Pittsburgh Tx Robby meet us at the door not only with the paper work to sign and not just any old car but he had us approved and in a 2016 jeep patriot with only 18 miles on the car . Never in a million years would I have ever thought I would drive away in a new car . That's not the best part yet . Keep in mind I had done been from Lot to lot and lost out on my deposits placed on the cars and was placed as a repo on our credit (Car-mart ) we were able to drive away with NO MONEY down . The customer service was outstanding the timing was perfect and they understood our needs but most of all they were willing to give us a second chance thank you Dow Cleverly and Robby Nelson you have really changed our life's and my husband can rest now knowing momma is happy .¿¿¿¿¿ Thank you Dow Family Mr&Mrs Dunn

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Billy and Tara, we are so incredibly happy that our team here at Dow Autoplex could make your life at home a bit easier and help you to rest easy behind the wheel! Driving a vehicle that you can never truly rely on can be quite frustrating, and no one wants to be stranded on the side of the road, especially with a family in tow. Our Robby was incredibly happy to be able to put your concerns at ease and turn a new page for you and your family. We work hard to make sure that your buying process is comfortable, fun, and stress-free from start to finish. Our team is here for you, day or night, to make sure your automotive needs are met. From your family here at Dow Autoplex, congratulations on your new Jeep Patriot! Thank you for your business, and please come to see us again anytime!


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  • Review for Taylor Garrett. Wonderful experience!!!

    Taylor was very professional and very informative. He answered all my questions and listened to all my concerns. Thank you. I will let all my fami...

    Dealer Response

    Susan, you are most welcome! We could not be happier if we tried knowing that Taylor was able to accommodate your questions and concerns and help ...


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    Taylor was very professional and very informative. He answered all my questions and listened to all my concerns. Thank you. I will let all my family and friends know what a great experience I had. Susan Boggio

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Susan, you are most welcome! We could not be happier if we tried knowing that Taylor was able to accommodate your questions and concerns and help you find the perfect vehicle to suit your needs. Anytime you come to visit us, you will be in good hands. Congratulations on your new ride, and please be sure to come back soon!


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  • Must shop here

    This dealership is top notch! At least stop here before buying elsewhere worth your time and money!

    Dealer Response

    Holly, thank you so much for your support and your business! Our team works hard to ensure you are completely satisfied, and we look forward to wo...


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    This dealership is top notch! At least stop here before buying elsewhere worth your time and money!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Holly, thank you so much for your support and your business! Our team works hard to ensure you are completely satisfied, and we look forward to working with you and your vehicle again in the future!


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  • Greatest Buying Experience Ever!

    I would like to give kudos for everyone involved with the deal that let me drive away with my brand new equinox! I have to be honest my husband ge...

    Dealer Response

    Tammy, thank you so much for sharing your positive experience with us! We love helping our customers get into a vehicle they can be happy with for...


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    I would like to give kudos for everyone involved with the deal that let me drive away with my brand new equinox! I have to be honest my husband generally does all the car business but he had told me that I needed to learn how. So I was scared to death but they took me in and made it one of the easiest most pleasant things I've ever been involved in.... Ted Ackley is one of the most polite young men I have come across in a very long time! And the finance people was great. There is no doubt they have our business from now on, so give them a call or visit them! I promise you want be disappointed. Ted You are the greatest!!! Yours truly Tammy Herron

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Tammy, thank you so much for sharing your positive experience with us! We love helping our customers get into a vehicle they can be happy with for years to come. Our sales staff is always willing to go out of their way to ensure that you have a great experience from start to finish. Ted is a great asset to this process, and will surely appreciate the compliments. We hope that you enjoy your new Equinox, and look forward to serving you in future visits! Congratulations!


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  • Bad Sales

    Required information on 2016 equinox. Sales Gave me a card Nothing else. ..

    Dealer Response

    We appreciate you taking the time to share your feedback with us. It is never our intent to provide you with anything less than excellent service,...


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    Required information on 2016 equinox. Sales Gave me a card Nothing else. ..

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to share your feedback with us. It is never our intent to provide you with anything less than excellent service, and understand that you feel we have not lived up to your expectations. To better serve you in the future, we would like the opportunity to speak with you about your needs. At your earliest convenience, please contact Ted Ackley at 903-569-2621. We hope to have the opportunity to improve your perception of our dealership. Thank you.


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  • My 3rd Car From Dow!

    Best buying experience! Ted went above and beyond with helping me with every question or concern I had! This is my 3rd car buying from Dow!

    Dealer Response

    Brittany, Can't wait to help you with number four also please don't hesitate to come in for Service.


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    Best buying experience! Ted went above and beyond with helping me with every question or concern I had! This is my 3rd car buying from Dow!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Brittany, Can't wait to help you with number four also please don't hesitate to come in for Service.


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  • Dow is GREAT!

    DOW is a great place to buy a car! the whole sales team was awesome!

    Dealer Response

    Great, please come back and thanks for the kind words.


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    DOW is a great place to buy a car! the whole sales team was awesome!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great, please come back and thanks for the kind words.


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  • Friendly Service combined with No Pressure Sales

    The friendly service the we will do what it takes to get you in the vehicle of choice no pressure sales just we want to help they are not like any...

    Dealer Response

    Mr. Griffith, that's the Dow way and you know you will be treated the same way everytime.


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    The friendly service the we will do what it takes to get you in the vehicle of choice no pressure sales just we want to help they are not like any other dealership that we have been too i highly recommend sales and finance department to anyone looking for a new or used vehicle

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Mr. Griffith, that's the Dow way and you know you will be treated the same way everytime.


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  • Very Pleasant and Very Knowleagable

    The salesman, Billy, was very pleasant, helpful and knowleadgable. He wasn't at all pushy. Financing was virtually painless and easy. Plus, I looo...

    Dealer Response

    Congrats on your new purchase and can't wait to help you next time.


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    The salesman, Billy, was very pleasant, helpful and knowleadgable. He wasn't at all pushy. Financing was virtually painless and easy. Plus, I looooove my new car!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Congrats on your new purchase and can't wait to help you next time.


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  • Literally Best Experience Ever

    Literally the best service I have ever experienced! Chris was a great help to us in finding exactly what we wanted. The entire staff was amazing! ...

    Dealer Response

    We look forward to seeing you back for all your automotive needs as well and thanks for the kind words


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    Literally the best service I have ever experienced! Chris was a great help to us in finding exactly what we wanted. The entire staff was amazing! Thanks Dow!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We look forward to seeing you back for all your automotive needs as well and thanks for the kind words


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