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Rick Hendrick Chevrolet Charleston

(1,600 reviews)
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,600 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Chevrolet Charleston from DealerRater.

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I’ve used Bob three times for buying a new car, and he’s

I’ve used Bob three times for buying a new car, and he’s great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Carmella is fantastic!

Carmella is fantastic! Wouldn’t want to buy a vehicle from anyone else! She’s very personable. Great customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone I worked with at Rick Hendrick Chevrolet was

Everyone I worked with at Rick Hendrick Chevrolet was very personable and knowledgeable. Jazz Harrison couldn't have been a better salesman! He gave me his personal phone number and we basically did everything over text messages and was always super prompt in his replies. Will definitely be recommending Jazz to my friends and family. Look forward to working with him and Rick Hendrick Chevrolet in the future. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Mr. Simon. We really appreciate you taking the time out to share your experience with us—and we agree, Jazz is truly a gem to have on our team! We count ourselves lucky for customers like you and team mates like him. We look forward to working with you again in the future! Congratulations!!

Jacqueline McManus was awesome to work with in purchasing

Jacqueline McManus was awesome to work with in purchasing my new truck. Very helpful. Rudy the GM is also great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Pdkern88 for your business it is very much appreciated, and we look forward to servicing your needs in the future. We want all our clients to have a comfortable and stress-free experience with us! Glad to hear we hit the mark for you!

Alex was great with communicating with me throughout my

Alex was great with communicating with me throughout my whole buying process! The deal was all done via phone and text as I am located 2 hours from the dealership. Would highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Carmella was wonderful and so helpful with the purchase...

Carmella was wonderful and so helpful with the purchase of my truck Thanks so Much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2022 Silverado

Excellent service! Would definitely recommend this dealer for anyone in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Mr. Summey, your business it is very much appreciated, and we look forward to servicing your needs in the future. We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Did everything to help me with my first buy super...

Did everything to help me with my first buy super grateful. Would recommend to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tjvid444, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Jazz! Have a great day!

Thank You Erin for a great experience on our truck buying...

Thank You Erin for a great experience on our truck buying experience. You were patient and extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sandymr40, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Charleston! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. We look forward to your next visit! Take care and congratulations on your vehicle!!

Bob is very personable and quickly responded to emails...

Bob is very personable and quickly responded to emails when I had questions. Will definitely recommend Bob to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Mr. Easterlin, we're happy you found Bob and your experience here at Rick Hendrick Chevrolet Charleston deserving of this awesome 5 star rating and recommendation. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!