Jones Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
500 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 19, 2020

    Worthless Commercial sales guy. “Very“ minimal assistance and poor attitude of a person not enjoying their job. I am looking to purchase a step van and... the sales guy immediately portrays an attitude of unwillingness to help. Spends one minute on a computer and says he can’t help. I’m currently in talks with a dealer in another state more than willing to help and has found vehicles. I prefer to have my money go to local businesses but I’m good for a business trip. Sorry Jones Ford, no money from this guy!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    July 16, 2020

    I had to bring my car in for a recalled part. Only half the staff had on mask and of course the man that helped me did not, went to pull my car around... and had on no gloves used no sanitizer or wore a mask in my car. I am pregnant! Thanks ford for putting me and my child at risk with such lax standards.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • December 17, 2018

    all services were performed in an outstanding and timely mnner

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Safe travels!

  • 2.0 out of 5
    May 5, 2020

    No hand sanitizer, no one wore gloves or masks.. We went for a tire repair and oil change. Customer service was nonexistent. They forgot to fix tire... repair and they had to take car back in. We were there for21/2 hours. No communication except for payment. We have a lease and we’re going to see about purchase. No way now

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    March 9, 2020

    Purchased a 2017 F-250 Lariat at the end of October 2017. Love the truck when it?s working! In the roughly 2 years that I?ve owned this truck, it has... been in the shop or experiencing some sort of problem for over half of this time. All different issues at different times.. from wiper motors (broken during a cross country trip) air conditioning system (major repair) conglomeration of electrical fails (still the stereo system seams possessed by gremlins) ongoing issues with the seating (motors, fans, brackets, etc...) and then there are the various Ford ?safety? recalls. At just before 36k (when the warranty was set to expire) ... I spent the better part of 3 days calling and emailing Ford to do something to make things right. Ford ended up extending my warranty out to 75k (even though now there are deductibles with this coverage) Now we have just over 60k miles on this truck and the frustrations are ongoing. I have been trying to reach someone at FORD for 2 months now regarding the latest round of problems. Really disappointed in Ford motor company and Jones Ford!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robert, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Jones For...d, Inc.. We can assure you that it was truly not our intention to frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Customer Relations Director at (843) 744-3311 at your earliest convenience and we will do our best to make this right.

  • 5.0 out of 5
    March 4, 2020

    Service At Jones Ford was fast and friendly! Much improved.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Frederick, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, plea...se let us know! Take care!

  • 5.0 out of 5
    February 28, 2020

    Very good customer service, happy with the overall experience

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ira, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    February 22, 2020

    Professional and courteous staff. Great service with a spacious waiting area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Semken, thank you so much for your feedback! Our team will be very happy to hear about your kind words! If you have any additional needs or questions,... we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    February 21, 2020

    Always great service. And I mean GREAT. On time and honest.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    February 19, 2020

    I love going to Jones Ford for all my service needs. They always take good care of my car, they are polite, and I feel that they truly care about me as... a customer.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Emily, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service t...o you again! Take care!

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