Jones Ford

Reviews

4.6
(510 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Horrible Service

Had to schedule a door lock recall on my truck. Appointment was scheduled 3 weeks out because “we are overwhelmed.” Okay. Dropped off truck and after three days of no communication I finally was told to pick it up. I called every day and left messages with no response. At any rate, day after picking up the door locks still didn’t function correctly so I called to schedule to bring it back. Had to again schedule 3 weeks out? Okay. Dropped it off and this time asked how long. Told to expect 3-4 days for repair. Really? Asked for the “courtesy shuttle.” Was told it would be there in a minute. Two hours later still no shuttle and was told to go back a wait in the lounge. Took keys back and left. Horrible service, communication and human decency. Don’t go here!

1.0

Extremely poor, uncaring service

I had a recall appointment setup for my 17-year-old and his 2016 Mustang GT. Upon his arrival (after waiting weeks for an appointment), he was told that he would have to come back (after commuting 35 minutes one way) due to a labor shortage in their service department. I understand the world (post COVID) we live in and would have been understanding had someone reached out, prior to making the commute. However, this did not happen which is an epic failure of customer service. So did the Service Advisor take advantage of 17-year-old kid, knowing that he wasn't going to put up a fuss or get verbally upset with him, probably. Either way, extremely poor service and communication was our experience. Service your vehicle with a company that actually values your time money.

1.0

Watch your back

Had reservation for Bronco. Promised no premium over MSRP. Dealership, without warning, started adding $5000 over MSRP on all new orders. Unprofessional. Avoid this dealership.

1.0

Southern Style Car Sales Folk...Bless their heart

"A fully refundable deposit" This is what the snake oil of a sales guy at Jones Ford said to me and my wife when reserving a 22 Ford Bronco....Now Mike Kane, has selective amnesia when we ask to be refunded Mike Kane and Jones Ford gives even the worst used car dealerships and salesmen a bad name.

5.0

Service Department excellent.

Use car with no warranty cause of the age. 35 days later problem with car. Jake tried to go through recall on part but it expired. Jake talk with his boss and got me a great deal. I pay for part and they will pick up most of the labor. Great service.

1.0

Horrible Service

DON’T buy a vehicle from this place. If you have any service issues you will be disappointed. They had our truck for 6 weeks because they couldn’t get a Ford part in. Most people can’t go without a vehicle for that long. It was horrible.

5.0

Great Service Personnel - Jake Brock

Specifically the Service Department and Jake Brock; a real professional and really cares about the customer and their vehicle. Rare to find a service department that makes you feel that your business is important to them and that they want you to return. Bravo and great job!

5.0

Great Customer Service

Thank you Jones Fors for helping me with a tire on my Dooley Truck. I was visiting from five hours away and needed air on the inside tire. I stopped by service told them what o needed and they immediately added added air. I greatly appreciate the fabulous customer service. If I lived in Charleston they would get my Ford business. Thank you!

1.7

Poor quality affiliate Quick Lube

I have only purchased Jones Ford vehicles for over 20 years. Their service people are amazing but the Quick Lube I now have to use, on the property, is not up to those standards.

1.5

Disappointed

I stopped in at Jones Ford today. They have a Hyundai Sonata 2015, blue. They are asking $13,900. I pointed out the fact the the driver side front bumper need anew clip(loose) and there was obvious accident damage down the whole length of the passenger side of the car. been there long enough to rust over... I gave them my OTD offer if they fixed the clip. The countered with a $250 difference in their favor... would sell to me without fixing the clip for my offer. They lost a deal over $250 on a vehicle that was obviously in an accident that they say "they didn't notice before" and it is out on their lot. Just disappointed. Being retired military I like to take people at their word until proven otherwise... the4y proved otherwise today. I know I am a small blip in their big business, but I might not shop at this dealer again. The salesman I worked with was great... Anthony Thompkins... he did his best. Thank you sir

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