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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Thank you, Erin!

I stopped using your service center a few years ago due to a couple of bad experiences and bad customer service. I was skeptical about doing the recalls for a long time because I did not want to deal with having to go through the same issues. Luckily Erin was able to gain my confidence and I had a good experience. I will be coming back as long as I can continue to work with her.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good to work with and cares about my needs

Erin is my service advisor. I had to bring is my Truck less than 24 hours after picking it up new from Bill Utter. She got everything taken care of and clearly understood the needs of business vehicles.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Crappy

My wife dropped my truck off for an oil change at 8:30 am and returned at 13:30 to find that it had not been touched yet and people were just standing around and no one even offered to make it right!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Roberto was outstanding

I am happy to say that buying a car from Roberto Barrios was a great experience. No sales pressure which made the purchase an overall great experience. Mike Lewis in finance was quick and detailed with the paperwork and I would recommend this dealership to anyone interested in purchasing a new or used vehicle. A+

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

frendly and helpful, love my truck

buying experience excellent, very helpful setting up and explaining features, enjoying my f150 truck, performs very well, haven't need service yet, i'd recommend bill utter to all my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

How would I rate the Service Department at Bill Utter?

As always... awesome! In my opinion, this is the only place to buy, trade or have your vehicle serviced or upgraded. Thanks guys, see you next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazingly helpful

Dr. Phil was great with helping me get into the truck I wanted and needed. Has been amazing with responding to every text or email before purchase and after purchase! I will most definitely recommend him to people i know looking for vehicles and will be a return customer! Amazing guy and great customer service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Oil Change and State Inspection

Set up an appointment to bring in my car for an oil change and state inspection. As always this was a quick and easy process. I always feel welcome and well taken care of by the entire service team. Erin is my go to person and she treats me like family. Can't say this about a lot of places but I actually enjoy bringing in my car(s) for service at Bill Utter Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I came for just an oil change and a inspection

My appointment was at 10 they finish the oil change and around 11 and then there was a problem on my end with the insurance which I except is my fault but then I figured it out at 11:30 and they told me it would be 25 minutes for the inspection and it ended up being about three hours I did not leave until about 3 o’clock. Nobody was on the same page my advisor Sabrina seemed like she had no idea what was going on. It was not a good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Looking for options

My husband and I were at the end of our lease and were looking for options. Our experience was friendly, honest, and quick. I always felt respected and heard. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.