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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Oil and filter change

The oil and filter change area has done a great job of always getting my Ford products in and handled in a timely fashion. They make sure that the truck is ready fairly close to the time promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer Service

Customer Service at Bill Utter Ford was exceptional. Recall notices and basic service completed with courtesy transportation to and from work a bonus. Would however recommend customers to specify tire rotation with service. That service has been performed at other dealerships without specifying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Greg Hall is always pleasant and professional

Thank you Greg and Bill Utter Ford! Another good experience this time having some work done on my 1996 Ford Mustang. Had some noise coming from the front end and needed an oil change. Both items were taken care of and the front end work was much less then I thought it would be. Yay! I've been a Bill Utter Ford customer now for 8 years and have been very pleased and recommend them for service or sales. Thank you for being so consistent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great buying experience!!!

Tom Corrigan did an unbelievable job ensuring I purchased the right vehicle for my needs, both professionally and financially. He was extremely knowledgeable and his service was great! He followed up with me two separate occasions which I greatly appreciated. I would recommend Tom to anyone buying a new or used vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service

Great customer service all around. Our Salesman is amazing and always is right on top of our concerns and issues. Our service advisor is always accommodating and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Cust. Srvc! Highly recommend!

We saw the truck online that we needed for our ranch, called Bill Utter Ford (BUF), spoke with Adam, flew in to get the truck, and Adam ensured that it all went extremely smoothly (from 1st phone call to paperwork to driving off the lot). We highly recommend Adam and BUF to anyone looking for superior cust. srvc., promptness, and thoroughness. Thank you, Adam!....thank you, BUF! ~~ A Fellow Texan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dr. Phil is Awesome

Needed to buy a car for my college student. Originally was going to buy a pre-owned but after looking at what we wanted they suggested going with a new carand using the incentive money. This got my student into a much nicer car at the same cost. Amazing. Phil Tysinger was great. Such a nice salesman. And Mike in finance was efficient and easy to work with. He truly seems to care and understand our position. This is the second car we have purchased at Bill Utter. I would highly recommend others to give them a shot. Ask for Dr. Phil!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service Great Deal Fast Financing

I would recommend this dealership and the crew I dealt with anytime. Michael was very knowledgeable, and efficient in his approach. Low pressure atmosphere. Ken was quickly prepared in the finance department and made the experience quick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

they assume you are an adult and treat you that way

I bought a business vehicle - and was treated with respect during a very busy end of year business. Cory is not a typical saleperson - he finds out what you need and helps you get it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Why I did buy from Bill Utter Ford

Enjoyed working with Jason Robinson. He was very professional, patient and kind. He took care of business and I never felt pressured to buy. Would recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.