Reviews
Good but not as good as a few years ago
Service times are longer since the service bay was redone. Staff that meets you when you drive in are not as helpful as they were 2-3 years back. They don't want to resolve all your concerns. Just want to get you a 2 hour oil change.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
No Hassle Car Buying
Great buying experience. I got what I wanted at a price I could afford with no hassle. Their was no pressure at all. I would definitely purchase from them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
never fails
Bill Utter ford has been a great experience all around. I bought my explorer from them in 2015--from the buying experience to regular maintenance in the service center, Bill Utter Ford holds service as a priority.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Body shop repairs
I always receive very good service at Bill Utter Ford. Also the employees have very good customer service skills. I chose for Bill Utter Ford to make major repairs on my pickup
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a great experience buying a new car
Adam was efficient, honest and worked out a great price for me. This is the third car I bought from him, and will by my forth from him too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Warranty Work
They did a great job. They let me know in advance it would take a few days because they were backed up. They actually finished within 2 days and let me know what was happening during the entire time it was in the shop.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
service
Everything went great, no problems, even took care of some cosmetic cleaning that I had not been able to take the time to do. Pleasant surprise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional service.
Came in for oil change and tire rotation. Took me right in and completed service while I waited. Recommended service items to be done my next visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Overall inspection
The overall inspection included changing oil & coolant; checking tires & transmission. All was completed very well. I will return to Bill Utter for future service and sales because I know I will receive excellent service on our Ford vehicles and dependable service by all employees.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience
The price was right, the people were fantastic and we love our truck! I would definitely recommend your dealership to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
