Reviews
Expedient, Knowledgeable, and Professional
Although my original service was not performed here (which now I wish it was), Eddie and his team were open to look at my vehicle and quick to determine the issues I was experiencing. I will be back to this dealership for any service that will be needed for my vehicle, whether it be routine or unexpected maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional staff and service
Great quick lane service managers. Quality service and good pricing. Dillon set up my scheduled service and Johnny insured I was in and out in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change
My appointment started on time. I was escorted into a large comfortable lounge to wait and offered coffee or water. Service was excellent and I highly recommend Bill Utter Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honest, Friendly, Fast
Went in following a online quote. Worked with Kyle who showed me the car, let me test drive and gave me a quote that matched what was online all within an hour. Finance honored the quote and even checked and got me an additional rebate. Best car buying experience Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, Eddie Church does an excellent job
The service department does a great job and is always courteous and takes pride in their workmanship. The new service department and glass viewing windows are interesting to watch the work going on on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change and tire rotation service visit
Service area and waiting room was excellent. comfortable, great view of shop. notice the new car lifts in service area , very nice equipment. service completed in a short time frame. also service agent gave a review and status of vehicle after completion of work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Car purchase made simple
This was the easiest car purchase we have ever made. Steve was awesome in helping us find exactly what we wanted and financing was the best we have ever had. No pressure or hassle from anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Diesel service
Service and communication was great. Only negative would be is my truck came in clean. When I left there were greasy hand prints on the hood, fender, and grille.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Maintenance
Greg Hall always has the shop guys do a thorough job every time I come in for maintenance. I think that’s the main reason my 2013 Escape is in perfect condition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve Davidson always provides great customer service!
We needed to purchase another vehicle because college was about to start, so my husband and I looked online and found the vehicle we were interested in. We have purchased a vehicle before from Bill Utter Ford, and Steve Davidson was our salesman - it was also a great experience - so I called him up, and a few days later we were driving away with the vehicle we wanted! Steve took care of everything we asked for, and the entire process was easy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
