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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Very kind people.

Very kind people. They don't try to force you to buy anything you don't need.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We really appreciate your positive words about our team! Thank you for trusting Bill Utter Ford with your business and for stopping by to share your experience. Drive safely until we see you next!

The mobile technician was on time very nice, and was able

The mobile technician was on time very nice, and was able to complete the service in the allotted amount of time. He was very polite and courteous.

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're so glad to hear that our mobile technician provided prompt and courteous service during your recent visit. Drive safely, and we hope to assist you again in the future. - The Bill Utter Ford Team

Mark Johnson was a huge help in coordinating the mobile

Mark Johnson was a huge help in coordinating the mobile technician to come to us to get the open recalls repaired. The technician, Johnny was very professional, knowledgeable, and ensured everything was done correctly! 10/10 would recommend Bill Utter Ford!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review, Garrett! We're glad that Mark and Johnny were able to provide you with excellent service. We appreciate your recommendation and look forward to assisting you in the future at Bill Utter Ford!

Eddie is a great service rep Service dept very quick and

Eddie is a great service rep Service dept very quick and thorough Received truck on time and clean

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  • Overall experience 5.0
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Dealer response

We are thrilled to hear that Eddie and our service team provided top-notch care to you and your vehicle! Thank you so much for sharing and leaving Bill Utter Ford a five-star review. Until next time!

I am continually pleased with the service and care I’ve

I am continually pleased with the service and care I’ve received at Bill Utter Ford in the past. Today my car needed the oil changed, tires rotated and other maintenance items performed. I was given complete explanations regarding the maintenance my car needed. I had questions and they were answered kindly and professionally by Alexa and Greg Hall. They graciously provided a shuttle ride to my home while my car was being serviced and the shuttle picked me up later in the day when the maintenance on my car was completed.I would and have recommended Bill Utter Ford to friends and family..

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  • Overall experience 5.0
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Dealer response

Janet, thank you so much for your continued support and kind words! We're glad that Alexa and Greg could provide you with excellent service and answer all of your questions. We appreciate your recommendation and hope to see you back again at Bill Utter Ford!

Always good customer service.

Always good customer service. They have our business with our Ford trucks! Thank you Bill Utter.

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  • Overall experience 5.0
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Dealer response

We're thrilled our team has consistently demonstrated our commitment to customer service! Thanks for supporting Bill Utter Ford with your loyal business. Until next time!

Cason got me exactly what I needed he was very helpful

Cason got me exactly what I needed he was very helpful would be happy to call on him again

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Cason got you exactly what you needed! Thanks for choosing Bill Utter Ford. We are here to help with any future service needs.

Always the service is excellent.

Always the service is excellent. My scheduled service appointment time was prompt and efficient without complications.

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  • Overall experience 5.0
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Dealer response

Thank you for this 5-star review of Bill Utter Ford!

We've always had great service.

We've always had great service. We don't take our vehicle anywhere else. Thank you

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  • Overall experience 5.0
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Dealer response

We are so grateful for your loyal business and look forward to working with you again at your next service appointment!

Great customer service and professionalism by all who

Great customer service and professionalism by all who helped me today. This was my third time to go to this dealership. Outstanding service. Thank you.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you had a great experience at Bill Utter Ford, Brandon! It means a lot to us that we have earned your repeat business. Safe travels, and we hope to see you again down the road!