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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Pleased with the service writer,the time to get my

Pleased with the service writer,the time to get my service done, and the check out was pleasant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

180 degrees from my previous visit.

180 degrees from my previous visit. Greg was knowledgeable and communicated well on the repair and what has been a difficult to diagnose issue is now resolved. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear Greg could exceed your expectations. Thanks so much for giving him your kudos and we look forward to seeing you again next time. Take care! - The Bill Utter Ford Team

Alex did an awesome job, was professional, kind and

Alex did an awesome job, was professional, kind and knowledgeable! Great experience overall! Happy to recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Heather! We are so glad to hear that you had a successful service experience working with Alex and the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

Love the service at bill utter Ford!

Love the service at bill utter Ford! I appreciate the whole team for making my experience easy and fast

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback! Thank you for choosing Bill Utter Ford and for sharing your experience with our team. Drive safely until we see you next!

The overall experience was amazing.

The overall experience was amazing. The people are great and they are hard workers. Would definitely use them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are delighted that our team took such great care of you and earned your continued business! Thank you for choosing Bill Utter Ford and for sharing your experience. Drive safely until we see you again!

Colton Spanos Did a excellent job in customer service.

Colton Spanos Did a excellent job in customer service. I came in to get my truck serviced unexpectedly and he made room for me I had to wait a little longer than normal, but the white was worth it I got my 2021 F250 with a full service due to the superb maintenance mechanics in the service department, thank you Mike Richardson for surrounding yourself with an excellent team under your supervision. Good job, Carlton Tanner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Mike, Colton, and the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

Great service!

Great service! Oil change and two recalls done in the same day. They also provided a loaner vehicle so I didn't skip a beat in my daily activities! Thanks again for a seamless visit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Reviews like this make our day here at Bill Utter Ford! Thank you for having confidence in us.

We have always went there they are very polite and get it

We have always went there they are very polite and get it done quick. Very pleased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this lovely review of Bill Utter Ford! We appreciate your loyal business.

Good experience and good people.

Good experience and good people. I always go to Bill Utter for everything on my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad to hear that the Bill Utter Ford team was nice to work with. See you next time!

I had a great experience, all the employees were very

I had a great experience, all the employees were very polite and i was informed about every step of my car repai, would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!