Reviews
Excellent professional service of an exemplary nature.
Excellent professional service of an exemplary nature. Absolutely satisfied in every way. Service representative was courteous and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing! We are happy to hear that our team delivered a five-star experience and we hope to see you again at Bill Utter Ford. Have a wonderful day!
Excellent
Thanks you guys for your great customer service, I will
Thanks you guys for your great customer service, I will continue to be one of your customers. Your staff is the best. Keep up the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to receive this review. Thank you for your continued trust in us here at Bill Utter Ford!
Great experience overall.
Great experience overall. I used their shuttle to and from work. My car was washed and cleaned when I picked it up. Job well done
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
A job well done is what we love to hear! Thanks for choosing Bill Utter Ford and leaving us a positive review. See you next time!
Danny is a great service advisor and was very thorough
Danny is a great service advisor and was very thorough with my repairs needed for my vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating! We are thrilled to hear that you had a great experience with Danny and the Bill Utter Ford team.
Easy to drop off and pick up.
Easy to drop off and pick up. Service work was excellent. I would recommend trying them.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great recommendation of Bill Utter Ford! We hope to see you again!
I have the greatest person, Greg Hall helping to take
I have the greatest person, Greg Hall helping to take care of my car. I love the service area and the waiting area is nice and roomy where you don’t feel crowded, the vending area is always stocked well. The restrooms are always very clean and bright. Waiting there is not an uncomfortable time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review. At Bill Utter Ford, we strive to provide a welcoming environment and efficient service for our clients. We are so glad that Greg could help!
They always take care if me at Bill Utter Ford.
They always take care if me at Bill Utter Ford. I'll definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so grateful for your repeat business! Thank you for choosing Bill Utter Ford and for sharing your experience with our team. Drive safely!
Terrible odor coming from the vents since I had the oil
Terrible odor coming from the vents since I had the oil pump repaired at Bill Utter.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am sorry to hear that you are having trouble with your vehicle. I would be happy to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this, please feel free to reach out. Best, Perry Eggleston - Service Director - 940-321-7442
Service was prompt and completed past our expectations.
Service was prompt and completed past our expectations. We were traveling and it was much appreciated
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!
Checkin was quick and pickup as well.
Checkin was quick and pickup as well. Dean was excellent in keeping me updated on the status of my vehicle
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michele, thank you for the great review! We are thrilled to hear that Dean delivered such a successful service experience. Drive safely, and we hope to see you back again at Bill Utter Ford!