Med Center Mazda

Hi Kate, Thank you for sharing your experience with us. While we’re glad to hear that your service was reasonably priced and the mistake was corrected, we’re very sorry for the inconvenience and extra time it caused you. We understand how valuable your time is, and we regret that we didn’t go further to rebuild your trust after the error. We’d like the chance to regain your confidence—please reach out to our Service Manager, Todd, at tstratton@medcentermazda.com, so we can discuss this further. We appreciate your time and patience.

Jacob, Thank you for taking the time to share this feedback. We’re very sorry to hear that your experience left you feeling as though your safety and concerns weren’t prioritized. That is never how we want our customers to feel. Your comments have been shared with our management team so we can address the lack of follow-through and ensure our staff is offering the guidance and support every customer deserves. We value your trust and would appreciate the opportunity to discuss this further and make things right. At your earliest convenience, contact our Service Manager, Todd Stratton, at tstratton@medcentermazda.com, so we can personally assist you.

I recently brought my 2018 Mazda CX-5 to Med Center Mazda for diagnostic work due to an engine issue. During my visit, a misfire was confirmed by the technician team, and I personally observed a rocker arm that had come off the camshaft. Despite this, my repeated request to have the valve cover removed for proper inspection was denied. Instead, I was told the issue was related to spark plugs, which had been replaced just days before. I paid a diagnostic fee, but no repairs or deeper inspection were performed, and the vehicle continued to misfire immediately afterward. I requested a refund of the diagnostic charge, as the service did not resolve or accurately identify the underlying problem. Throughout the process, I made multiple follow-ups by email, at least three after the last response I received, but unfortunately, I never heard back from Todd Stratton. While I appreciated the initial communication, the lack of resolution and failure to respond to follow-ups left me very dissatisfied with the experience.

Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the long wait time you experienced during your recent oil change appointment. Your time is extremely valuable, and we regret that we did not meet your expectations. Please know that we’ve shared your comments with our service team, so we can address scheduling and efficiency concerns right away. In the meanwhile, we’d like the opportunity to regain your trust. Please reach out to our Service Manager, Todd, at tstratton@medcentermazda.com, so we can personally assist you. We appreciate your loyalty the last two years.