Reviews
By far the smoothest and easiest car buying experience I
By far the smoothest and easiest car buying experience I have ever had. No pressure, no dealer markups, no weird fees. Knowledgeable and courteous. Cannot recommend highly enough!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and easy to work with!
Great service and easy to work with! Tony and Todd were the best. So quick and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We got a good deal and the staff was friendly.
We got a good deal and the staff was friendly. It was nice to have the car washed and refueled before pickup.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have no complaints.
I have no complaints. I do think they could improve on wait time; more people came in than went out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I so far have only bought maintenance parts for our car
I so far have only bought maintenance parts for our car from Med Center Mazda, but they are very helpful and polite. When we purchase a new Mazda, they will get our business and I will continue to buy maintenance parts from them, also being able to maintain my own vehicles to keep a warranty is a must, or to say if I can’t maintain my own car I won’t buy from that manufacturer or dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic customer service!
Fantastic customer service!! Will is fantastic! Loved our experience. I finally have my beautiful car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brought my 2017 CX5 in because my display was stuck in a
Brought my 2017 CX5 in because my display was stuck in a constant loop of “loading navigation” for 3 yrs. I received the notification about the law suit and that I had an extended warranty. After an over 3hr wait they told me that wasn’t the problem and I would owe $100 and it was fixed. It’s not in a constant loop anymore but my navigation still doesn’t work and I can’t connect my phone to Bluetooth. They also told me I needed a few updates and that’s why it took so long. I asked who is responsible for doing the updates because I had brought my car in to this dealership for every maintenance for 8 years, since it was purchased brand new, and apparently no one had ever thought to do an update. Just wish everything had actually been fixed because I won’t be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Karen, We’re truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to deal with ongoing issues, especially after bringing your vehicle in with expectations of a full resolution. Your loyalty over the past 8 years has meant a great deal to us, and we regret that your recent visit fell short of the standard of service you deserve. We’d really like the opportunity to make things right. If you're open to it, please reach out to our service manager directly at tstratton@medcentermazda.com, so we can review your repair history in more detail and explore possible next steps. Thank you again for your honest review. Your feedback helps us improve, and we hope to earn back your trust.
The staff was very professional.
The staff was very professional. The building was very clean. There was snacks and drinks available. I appreciate the communication with the mechanic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent professionalism.
Excellent professionalism. Great service. Rubin was fantastic to work with. Car detailed wonderfully. Very happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Will was the very best salesman I have ever had dealings
Will was the very best salesman I have ever had dealings with!!! I buy and sell ill antique cars and he is one of the very few I want to do business with and and again. When I’m ready to buy again I will call him first .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
