AutoNation Subaru Scottsdale

Auto Nation Subaru in Scottsdale continues to impress me with its smooth customer service. They keep their promise to complete the service on time. They are courteous and deliver high quality car service.

Marcus in Service fit me in on a last minute appointment. Service was prompt and professional

I set an appointment with a different service advisor because I wasn’t having any luck getting any help from my current one. Upon arriving I got the same service advisor… ok I’ll give them another chance even though it’s my third trip for the same issue. I had to walk in to find someone and upon seeing me he didn’t seem very happy. He pops my hood and looks at it and goes come look it’s fine. I should have left then as I knew they wouldn’t look into it to find the issue. I asked them to perform a pressure test to see why I’m loosing so much coolant recently. I never have before but it’s gone down a lot recently and I only have 46k miles on a 2019 crosstrek and had white fog coming out of my ac at one point as well that I brought it in for. I walked back in with him and was waiting because I needed a ride from the shuttle to work as when I brought it on the weekend when I have a ride or can wait I was told by the tech that they don’t have enough people to look into my issues. I waited until a different advisor noticed I was waiting and asked if I needed help. I was told out of a nicety that they would take me but couldn’t bring me back because it was 11 miles and they only go 10 miles. That’s fine if that’s so but would have been nice to be told this. After 2 hours my car is ready to pick up with no issues but they topped off my coolant and said it’s normal to evaporate and need my radiator topped off after a pressure test. It seems like they topped it off with green radiator fluid also as it’s green in my reservoir tank now which is wrong but can’t get a confirmation from my advisor and not sure what to do if it’s already running through my car. They didn’t offer to wash it even which isn’t a big deal but just shows maybe don’t get on their bad side by expecting them to do a good job. Just a ton of bad experiences and customer service and I bought my car here new!

Quick in and out on my oil and filter change and I guess a wheel alignment check. The reason I say I guess is because unlike the last time I had an alignment done here, I didn't get any type of printout showing where the alignment thrust and other adjustments were. When I actually got an alignment done I got the before and after of each of the adjustments/settings. Plus as quickly as I got out of there, I question if they really did check the alignment.

They were very busy. They did not wash my car. The employees were very nice. They deserve 5 stars.

Great job by Steven Russo! Always appreciated his help and effort. Awesome experience Thank you!

Auto Nation Subaru in Scottsdale was absolutely wonderful to work with. They were kind and willing to work with us even in a time where there are few cars available. They went through every option with us and were easy to work with!

The service department knew just what the car was being brought in for, had a brief discussion before taking the car back, and had it finished in a reasonable amount of time even though they were very busy. My one negative concern is that their waiting space is TINY and in these days of Covid, people have to sit extremely close together.

They always provide fast service, and their prices are competitive. I appreciate the emails that they send to alert me of recalls and when it’s time for my next service.

Very frustrated, invoice dated 10-01-21 the Milage 85266 is very wrong. 30440 correct #.