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John Thornton Chevrolet

(3,668 reviews)
Visit John Thornton Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (855) 958-2988 (855) 958-2988
Used (855) 958-3133 (855) 958-3133
Service (855) 950-3089 (855) 950-3089

Reviews

(3,668 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Chevrolet from DealerRater.

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I was told a separate issue could be looked at when I

I was told a separate issue could be looked at when I brought my truck in. When I arrived, the service guy told me I would have to schedule a separate appointment. They waisted my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very positive experience!

Very positive experience! Recommend! Salesman Cody was fantastic, I will purchase my next new Corvette from him! Body shop was also great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service.

Great service. Fast efficient. Personnel were friendly and welcoming. Wait area was great and coffee was available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We saw a truck we liked and Tyler answered all our

We saw a truck we liked and Tyler answered all our questions about the vehicle,took us for a test drive. His no pressure attitude was refreshing! We drove home with it that evening! Thank you Tyler and John Thornton Chevrolet

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

John did a great job putting the sale together.

John did a great job putting the sale together. Everything went much better than I could imagine. It was a great buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My Service Advisor was very professional, knowledgeable

My Service Advisor was very professional, knowledgeable and had a great attitude 👍🏼. Upset that my PSI tire indicator was not reset after rotation causing me to make another trip to the dealership for it to be recalculated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

She was very professional and git the job done.

She was very professional and git the job done. This was a very smooth sale

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The experience was was great, the dealer fee s was the

The experience was was great, the dealer fee s was the deciding factor, they were not outrageous and more in line than other dealers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly, polite, courteous, punctual, focus,

Friendly, polite, courteous, punctual, focus, considerate, positive, passionate, energetic, dedicated, loyal, cooperative, kind, thoughtful, professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience was horrible.

My experience was horrible. I didn't like all of the deception from Fred, Kevin, and I forgot the manager's name. I did not like the way they added all the charges to the cost of the vehicle after they supposedly gave discounts or rebates to bring the price down. They are not transparent. But you live and learn. I will never go here again. There is a reason I never shopped at Thornton Chevrolet, and I have lived in the area for over 20 years. I can't remember why I never shopped here before, but it is coming to me. In the past, I was warned about Thornton Chevrolet. I just can't remember what I was told. I know from my own experience now. I will discourage anyone whom I know is planning on shopping here for a new vehicle. Horrible experience. I have to go to another Chevrolet dealership to get help with this deal with this vehicle. DO NOT SHOP HERE!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.