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John Thornton Chevrolet

(3,666 reviews)
Visit John Thornton Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (855) 958-2988 (855) 958-2988
Used (855) 958-3133 (855) 958-3133
Service (855) 950-3089 (855) 950-3089

Reviews

(3,666 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Chevrolet from DealerRater.

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John Thornton Chevrolet staff provided excellent customer

John Thornton Chevrolet staff provided excellent customer service. Marva, Derek, and Kevin assisted to make sure I received the vehicle that best to fit my needs and desires.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was not satisfied because bought the car two days later

I was not satisfied because bought the car two days later the light came on for the tires had to replace.. then the following week the light came on for the engine. The vehicle is parked in my yard right now..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ernesto was a no nonsense salesperson who listened to my

Ernesto was a no nonsense salesperson who listened to my concerns and was very customer oriented. I’d recommend him to anyone in the market for a new or used vehicle. 10 out of 10!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service provided by the service team.

Excellent service provided by the service team. They were very responsive and energetic when working with us. Very much appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I purchased my vehicle online and had it delivered to my

I purchased my vehicle online and had it delivered to my home in TN. The process was so easy and fast! Just received my plate and title in the mail this week. Thanks so much for the great customer experience. I'm in love with my new Blazer :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Held 2011 Chevy truck for over 15 days.

Held 2011 Chevy truck for over 15 days. No communication from dealership. Unacceptable customer care service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience at this location regardless of what type of

My experience at this location regardless of what type of business I’m conducting is always a positive one (car repair, auto bodywork or purchasing a car). This is the second used car I’ve purchased from them and it has always been a pleasure doing business with such nice, courteous, professional people. The car is awesome 🌟 Think you to my Sales Man Cody Hill

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Grant & Jacob were pleasant, knowledgeable and patient as

Grant & Jacob were pleasant, knowledgeable and patient as they walked me through my options and best routes for my lease.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great overall customer service.

Great overall customer service. Grant is a bulldog, although I understand him to be a necessary and great benefit in the interest of dealership sucess. My Sales Person (Jacob) did an outstanding job earning my business and working through all additional details to secure my purchase. Outstanding workmanship for an individual as young who displayed the drive and professionalism of a season veteran. He personally stayed in touch on a daily basis, while assisting me with overcoming my purchase challenges and handled all of my concerns from start to finish, and for that I extend him my sincere thanks and appreciation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Been trading business with them for over 30 years, and

Been trading business with them for over 30 years, and bought 4 vehicles from them. Great folks to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.