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INFINITI of Thousand Oaks

(358 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (877) 613-5486 (877) 613-5486
Used (866) 440-4808 (866) 440-4808
Service (866) 749-4853 (866) 749-4853

Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Thousand Oaks from DealerRater.

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Infiniti of Thousand Oaks service is the best experience

Infiniti of Thousand Oaks service is the best experience all the time. As we all know, you can buy a car anywhere getting service with honesty, integrity, and done correctly the first time is what keeps me coming back to your dealership and the Infiniti brand. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Since 2009, I have been taking my G37 for service, here

Since 2009, I have been taking my G37 for service, here at Infiniti of Thousands Oaks. The level of service continues to maintain a great deal of customer satisfaction. Through the years, the level of service and professionalism, has succeeded itself each year. This service, I was assisted by Brian Fudenberg. He was friendly and very attentive to my service needs. I look forward to doing business with Infiniti of Thousand Oaks again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

So professional, friendly, and knowledgeable regarding my

So professional, friendly, and knowledgeable regarding my vehicles. I own 2 vehicles and felt Infinite of Thousands Oaks provided me the service I did not receive anywhere else. Brian is the best service advisor I’ve ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The service was prompt accurate and politely presented

The service was prompt accurate and politely presented with costs acceptable.. Consumers depend on honest appraisals on needs from mechanics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Alba was an incredible representative.

Alba was an incredible representative. She communicated multiple times a day with empathy and clear messaging. This project was very difficult, but the service dept figured everything out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Patty was amazing.

Patty was amazing. We interrupted her lunch break and yet, w/kindness and a smile she helped me not only w/what I came in for but all of the services I had neglected. I was very happy w/the service. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worst experience.

Worst experience. Didn’t replace air bag properly and damaged dash then blocked our calls

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

One of the best dealership, I have to visit for service,

One of the best dealership, I have to visit for service, questions on the car I own.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Fabian was very professional and accommodating.

Fabian was very professional and accommodating. The service was excellent and my Infinity was repaired in the timeframe that they told me. He answered my questions and I feel very comfortable with the service they have provided me. I would recommend this dealer for future Infinity repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Patty is excellent in service and goes above and beyond.

Patty is excellent in service and goes above and beyond. She is a constant professional and does very good. Follow up work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.