INFINITI of Thousand Oaks

Great I don't want you to bother me with this. Good bye Enough is enough.

My fuel door cover wouldn’t open and I only had 50 miles range. I was in a jam and the dealership took advantage. My car was there three days, since the part wasn’t ordered timely. On day 2, I requested a loaner, but Brian Fudunberg said he couldn’t help me there. The dealership charged me $650, which included $275 for the part. I found the same part on google for $175 (OEM - Infiniti USA). Also, the dealership did an inspection and recommended items that were recently serviced (e.g., spark plugs). The service writer didn’t do a good job keeping me appraised of status and didn’t return my phone calls. Overall, nothing good about the experience. I won’t be back to Infiniti of Thousand Oaks!

I have had 20 years of exceptional service. Thank you for being a wonderful dealership. I have leased cars from Dennis. There is a relaxed warmth amongst all the employees. It feels like family. Thank you today for Isaiah and Julio.

Service dept is always helpful - especially Brian - he provides timely feedback and always makes sure we understand what needed to be done

11 years of great service on my 2014 QX70 . & 2024 QX50 Infiniti. Never a problem. Rv

I really appreciate the awesome customer service Patty always provides. She is very thorough always.

While my tire didn’t arrive as expected, the team was in communication and provided loaner assistance

Everyone is extremely friendly and helpful From Brian to the 2 separate shuttle drivers and the cashier 5 star service ??

This was an out of state purchase. As promised Nic made transactaction very smooth, prior to my arrival. At pick up very few papers to sign!

We service both our Infinitis at this location, and are always extremely satisfied with the service. Efficient and thorough. The service advisors are always super friendly and helpful. Shout out to Alba, Ignacio, Patty, and Jacob. They’re all awesome!