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INFINITI of Thousand Oaks

(360 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (877) 613-5486 (877) 613-5486
Used (866) 440-4808 (866) 440-4808
Service (866) 749-4853 (866) 749-4853

Reviews

(360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Thousand Oaks from DealerRater.

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Best purchase experience of all times.

Best purchase experience of all times. Edwin and the Thousand Oaks Infiniti dealership are excellent. I recently leased my second car from this dealership and the entire experience was professional, stress free, and 100% supported by everyone at the dealership at every level. If 100 stars were available to rate this dealership and their people, they get 100.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Dennis and CJ were amazing made the process very easy and

Dennis and CJ were amazing made the process very easy and everyone is fantastic couldn’t recommend enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Laurie Forrest, thank you for taking the time to leave a review for us at INFINITI Of Thousand Oaks. We're happy we could meet your expectations!

Carlos Mancilla at Infiniti of Thousands Oaks made

Carlos Mancilla at Infiniti of Thousands Oaks made getting a used car a pleasant experience, If you’re looking for a car in Thousands Oaks Carlos will take great care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Justin, we are so pleased you enjoyed your visit to INFINITI Of Thousand Oaks! We are always more than happy to assist you if anything else comes up. Take care!

Excellent care, service and work done right in a timely

Excellent care, service and work done right in a timely fashion. I Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Avoid this dealership, don't make the same mistake I did,

Avoid this dealership, don't make the same mistake I did, they will tell you one thing and do another

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Lee Schroeder thank you for taking the time to leave us your honest feedback. Here at INFINITI Of Thousand Oaks, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (805) 494-1200 to discuss ways we can better serve you in the future.

Spectacular staff!

Spectacular staff! Jaquelyn in particular is amazing. She helped me through the whole process of buying my car. She needs a raise! Seriously! Very genuine girl, I strongly suggest this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have been going to Infiniti of Thousand Oaks since 2006

I have been going to Infiniti of Thousand Oaks since 2006 for my service. Patty Ramirez is a service provider extraordinaire. They are honest and don't suggest things that don't need service. They treat me like I was family! Their prices are fair and the service is terrific. I wouldn't go anywhere else to service my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

We just bought our sixth vehicle from this dealership.

We just bought our sixth vehicle from this dealership. They are very knowledgeable in helping us stay within our budget. We would highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing dealership.

Amazing dealership. Amazing staff!!!!(especially Dennis) This is our second infinity car from them. We highly recommend!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I just bought My third car from this dealership.

I just bought My third car from this dealership. And as always, they made it as painless as possible. Ricardo, Christian and Fidel All helped me achieve my goal with my new car. They are friendly and considerate and not pushy at all. They are accessible and really work with you to make everybody happy. Also, the service department is excellent. I have always dealt with Brian and Alba, And they never let me down. I can’t say enough good things about this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.