INFINITI of Thousand Oaks

Just had the best time buying a used car from this dealership, the sales person treated me like a person not a pay check! Just came from a dealer down in Oxnard and it was the complete opposite , they didn't look me in the eyes and they lied to me. The guys at Infiniti of Thousand oaks were straight forward and went above and beyond, I will tell my friends family and anyone interested in a great new or used car to go see Phil Mechanick and he will surely take care of you.

Last week I leased a new Q40 from Infiniti of Thousand Oaks!! I couldn't be more pleased with the attitudes of all the people I interacted with, from the Sales Consultant, Micky Krunsbruner, the Personal Assistant, Travis Lee, the Service Consultants, Julio Ramirez and Alba Ramirez, and EVERYONE ELSE that I had the pleasure of interacting with and don't have their names. They made doing business with them more of a pleasure than the normal dreaded event. The Q40 is my 4th Infiniti with this dealership. I wouldn't have come back if I wasn't pleased with the customer service!!!!

I have had one of the best buying experiences at this dealership, they could not have been more accommodating, so good that I had my dad and a friend of mine also buy cars from them. keep up the great service.

Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this is not even comparable. The service is just plain bad. It's like they cannot be bothered and it's too much work. Ick.

I recently purchased a G37 at Infiniti Thousand Oaks. Rob Grimes provided me with top notch excellent customer service on the acquisition. He was authentic and genuine in his sales approach which made for a no stress, no hassle purchasing experience. All the other staff I encountered were warm and friendly. There are three other Infiniti dealerships closer to me but it was worth the extra time and effort to travel to Thousand Oaks. I highly recommend them for your Infiniti purchase.

Sold me a used car that had a "clean" CarFax report. They said they had a 128 point inspection done to "Certify" the car. Everything looked good except for a small scratch along the right rear quarter panel, so I bought the car at fair market value. In less than a week I started having problems with the driver side window. When I brought it in to have it repaired, a detailed examination by the mechanic showed that the car had been involved in at least one, if not TWO, accidents. He showed me where the new skin was put on the driver's side door from the metal being crushed at some point. That's why the window was doing weird things. That scratch in the rear quarter panel turned out to be a CRACK in the BONDO that had been done over the rear quarter panel. Then the mechanic showed me where the chassis had been bent and how the hood of the car no longer lined up with the rest of the body. When I went back to IoTO, I asked them if they KNEW all of this when they sold me the car, they said "Well, it has a clean CarFax" report." As if the car couldn't have possibly been in an accident simply because it wasn't reported on CarFax. Then I asked how ALL of this car damage was MISSED with the "128 point inspection" and I wanted to see the report. They were unable to produce it. To make matters worse, the sales manager, Jim, flat out told me it was my responsibility to find out everything about the car before buying, and Infinity isn't required by law to TELL ME IF THEY KNEW SOMETHING WAS WRONG WITH THE CAR! To say that this completely blew me away is an understatement. IoTO sold me a wrecked salvaged car as an undamaged vehicle and they, 100%, believe that this practice is OKAY . Reviews online show that I'm not the first person that this dealership has done this to. Caveat Emptor indeed... from a Thousand Oaks Dealership! Avoid this dealership at all costs.

Honest, no pressure, stand behind the sale and fix any unseen problems. They care about a long term relationship and customer satisfaction. their facility is comfortable while you're waiting.

A+ Dealership, The Service Dept goes above and beyond to help you. I will never go any place else. I thought I would write a review I usually don't but because of how nice everyone was and how they made me feel like I am part of a family, I felt I should. I got a flat tire around 6 the service dept was about to close and they put me in a loaner car and sent me on my way. It was so fast I didn't miss my dinner plans. Thank you Infiniti Of Thousand Oaks.

I bought my Infiniti G37 convertible from Thousand Oaks, I was impressed of how kind and friendly the GM was and how hard she and her sales team worked to help me get my dream car. I was so impressed I sold my Infiniti G35 (new) from Miller Infiniti and and went and got another Infiniti from T.O. For my husband. My lease is up soon for my convertible and I will be back to T.O to get another one out, I can't see myself or family going to any other dealer I just love the GM Ms. Donna Williams a very nice, smart lady who makes anyone feel like family. Service staff always aware of what needs to be done, I am very protective of my car and they pamper me and my car.... I always send all my friends to Thousand Oaks because I know they will all be treated the way I have been with respect and dignity. I give this dealership not 10 out of 10 I give it 100% try it and you will see why you will continue to go back each and every time. Suzan M. Derderian not only an Infiniti fan but a Thousand Oaks Infiniti fan

Worst customer service. I own an M45 I bought when living in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance tires sold by Infiniti and I take the car only to Infiniti to be worked on and a tire developed a bubble middle of the tire wall. They tried to say it was possibly from a curb yet the tire has no marks or rubs and upon taking the car to Chatsworth Tire for a second opinion, they informed me it was a defective tire and developed under the pressure of the tire in a weak spot from manufacturing. The manager of the Thousand Oaks service department would not come out to discuss in person. They said I should call the tire manufacturer and discuss replacing it. They try to put the responsibility for their faulty product on the customer when they are at a loss. But when your car is the type that doesn't need an oil change for every 5000- 7500 miles, they have their people call and recommend changing your oil every 3000 miles. If you tell them you are on a no call list, they continue to call and try and sell service you don't need. I would NOT recommend this dealership and will not purchase another Infiniti because of my experience dealing with Inifiniti of Thousand Oaks. If I could give 0 Stars I would. The worst type of customer service. Purchase and get Service somewhere else!!!!