INFINITI of Thousand Oaks

I purchased a car from IofTO and less than 2 days later I came to find out that the run on the window was broken and they didn't disclose it. Called the dealer and they said to bring it in.. I did so, and paid for my own rental car because they refused to give me a loaner. Two days later picked up the car only to find out they didn't do JACK.. same broken runner, the mechanic just tried to push it back into place. After calling them, they told me they had to order the part and to come back in a week and they'd give me a loaner to make up for the inconvenience. At 5pm the evening before I was supposed to drop off my car in the morning, they notify me that now they're NOT giving me a loaner because they decided they didn't want to. So I had to pay for a rental again AGAIN. The kicker is that after 2 visits they have still failed to fix a $59 part, but have now cost me $400 in rental cars. Avoid this dealership at all costs.

Julio is great to work with. He is always very friendly and looking out for my best interest when it comes to parts and service. I feel I can trust the recommendations he provides and the work is always top notch. Val at the service desk is great to work with also. She is very helpful and friendly.

After being contacted by the general manager Donna Williams and Brad who saw my poor review of my experience at their dealership, she called me and wanted to see if she could turn around my bad review. She made sure I was well taken care and I was able to go home with a car and a much better opinion of that dealer. Thank you, Donna, John, Jim, Kevin and Mark and the guy (didn't get his name) who prepped the car right before closing. Thumb's up for this team!

Scott Murphy is an excellent and knowledgeable salesman. My husband and I walked into the dealership and was greeted professionally with an introduction of his name and a handshake. He showed us the cars we were interested in and allowed us to test drive each one ! Yes, he was also a live tutorial with all the facts of each car we drove. His knowledge of the navigation system , stereo, I pod, engine, speed, trunk space, etc. is exceptionally impressive. Scott is also a very patient man and kept a smile with respect towards us at the final sale of our new G 37 Sport sedan which is fully loaded. Not only did we get a great deal , we experienced a genuine , kind, and honest Infiniti saleman; Scott Murphy. He should be named as Employee of the month and receive a big bonus for his efforts. Will we buy again? Yes. Hopefully Scott will still be working at Infiniti Thousand Oak. The Ingels Family

Scott Murphy is an excellent and knowledgeable salesman. My husband and I walked into the dealership and was greeted professionally with an introduction of his name and a handshake. He showed us the cars we were interested in and allowed us to test drive each one ! Yes, he was also a live tutorial with all the facts of each car we drove. His knowledge of the navigation system , stereo, I pod, engine, speed, trunk space, etc. is exceptionally impressive. Scott is also a very patient man and kept a smile with respect towards us at the final sale of our new G 37 Sport sedan which is fully loaded. Not only did we get a great deal , we experienced a genuine , kind, and honest Infiniti saleman; Scott Murphy. He should be named as Employee of the month and receive a big bonus for his efforts. Will we buy again? Yes. Hopefully Scott will still be working at Infiniti Thousand Oak. The Ingels Family

Matt is the man!! I really need not say anymore. He has helped me buy my 4th car. This guy knows his Infiniti's inside and out. Matt was able to show me how to pair my bluetooth phone unlike the my previous BMW dealership, who just said it's easy follow the instructions. Rock on!! COD 5 is on the way......Thanks Matt!!!

Bought a 04 G35 from these guys after being referred by CarsDirect to the Fleet department. I had visited this dealer before walking in the front door and was slimed by the usual sales slime. The fleet guys were totally different. Everything was up front. They let me test drive all the cars I was interested in, found me the car with the options I wanted, gave me a great deal even showing me the invoice and the extra dealer incentive (got the car for below invoice). Dennis and Luciano were very nice. Since I was coming from the fleet department the finance guys were totally straight up with me and no games. All in all a pleasant experience. The service department has been pretty good too. I will probably by another car from these guys.

I LOVE THIS DEALER I WOULD PURCHASE ANOTHER CAR !!!! THANK YOU VERY MUCH :)

I bought a used car here. Bob Levy, the salesman who sold me the car, turned out to be the stereotypical scheming "car salesman", leaving an unpleasant feeling after dealing with him. He was annoying during negotiations, and if I hadn't wanted that particular car, I'd have not dealt with him. I was also promised the second remote key to the car (this remote key costs $300); but then after the sale, that was conveniently forgotten. He started telling me stories about why they still might have to contact the previous owner to get a key (??), and telling me to talk to other employees of the dealership. Very tacky. Whether they lost (or even never had) the key was not my concern; I was promised a second key, and they failed to deliver. After two months, they finally simply said "Sorry - you aren't going to get your other key. Good-bye." Bottom line: be cautious about doing business with Infiniti of Thousand Oaks, and avoid dealing with Bob Levy at all costs.

Typical 'Low End Car' dealership ... and they say they are competing against MB & Bimmer ... haa! If you dont play by 'their' rules you are not welcome! You have clearly 2 choices 1. Take the car ... the way they have it ... for the price they want you to pay or 2. Get the hell out of their showroom ... remember to grab the door on your way out because no one is holding it for you ... unlike when the first time you walk in ... 'someone' is ready to bend over backward ... holding doors ... offering a coffee or a soda ... not anymore