Chatsworth Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
183 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 24, 2020

    Damaged my dash during an $1800ish ac repair. Promised to replace my dash. Then refused, offered to patch it up instead. Should do what their service... manager said he would do. Costs way too much to get customers to come to a dealership, only to treat them like they are unreasonable whe THEY screw up. I even gave them a perfect survey after they ruined my dash, assuming they would honor their word like a good business does. They should know that it only costs more money, and potential customer loss when you treat a good local family like this. We will let everyone know, and take it to litigation if this is not made right. Soon.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 3, 2018

    I am pleased with the friendly and quick customer service that I receive when I go into Chatsworth Ford. I have done business with this dealership and... will continue for the foreseeable future. A great company to work with.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 30, 2014

    Chatsworth Ford is far and above the best place I have found to buy a Ford in the Chattanooga TN to Rome GA area. They are honest and upfront about financing... and have offered me a fair trade in each time I have returned to purchase a vehicle. I have shopped around each time and every time they were able to beat any other dealership's offer. The only complaint that I could have is that their inventory is not a big as some other dealerships and that their service dept is closed on Saturdays currently. (It would be alot more friendly for the customer if they were closed one or 1/2 day during the week and open on Sat. in my opinion.) The inventory size isnt really a huge deal as they have always been willing to work with other dealerships to locate anything I wanted down to the exact features. I have always felt like going there you are treated like a person and not like a $. If I see anyone I have dealt with in the past outside of the dealership they always speak to me and my family and always know our name. Service like that is hard to find nowadays.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your Review Stu! Enjoy your cookies and coffee mugs! Check out our Owner Advantage Program during your next service visit!

  • 5.0 out of 5
    November 29, 2018

    Friendly and very helpful. Treating me very well. Listening to what I had to say and needed. Gave me a great deal and close it easily.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi James, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know y...ou deserve. Sincerely, The Chatsworth Ford Team

  • 5.0 out of 5
    November 29, 2018

    Everyone was nice and helpful and the place was really clean and had a place for my Daughter to play while we waited.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Thomas. Our team is dedicated to providing a welcoming and comfortable service e...xperience to each and every customer that enters our dealership. We are happy to hear that you were pleased with our customer service and facilities. Please feel free to stop by for a visit if you need any assistance. Sincerely, The Chatsworth Ford Team

  • 5.0 out of 5
    November 24, 2018

    Good prices, great customer service and they didn't take long to fix my recalls, I will continue to take my vehicles there.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kristie, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Chatsworth Ford. If there... is anything more that we can do, please come back and see us again. Take care! Sincerely, The Chatsworth Ford Team

  • 5.0 out of 5
    November 21, 2018

    Friendly and knowledgeble staff. I feel as though they care about me and my car. They did the full service in a very timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Gina! We sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every cust...omer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, The Chatsworth Ford Team

  • 5.0 out of 5
    November 15, 2018

    We bought a new Explorer and slightly used Transit Connect from Chatsworth Ford, and we couldn't be happier. Jimmy found what we needed and let us test... drive it, Roger hooked us up with the financials, and we were driving in no time. Service visits for maintenance are always easy with no problems. I usually wait on the Works services (oil change, tire rotation, inspection, etc.) to be completed, and it doesn't take very long. I recommend Chatsworth Ford if you need a new vehicle or any service work. We plan to buy our next vehicles here for sure.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your purchase! Jimmy and Roger are assets to Chatsworth Ford, and it is encoura...ging to hear they impressed you by delivering our trademark service. Thank you for your recommendations. All the best, The Chatsworth Ford Team

  • 5.0 out of 5
    November 8, 2018

    Very personal and no pressure sales tactic Very customer friendly Chatsworth Ford just feels like family and make great deals

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Terrie, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value... and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, The Chatsworth Ford Team

  • 5.0 out of 5
    November 4, 2018

    They have a very nice staff. The requested work was well done. You feel welcome there, even if you are just looking. Very professional operation.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Michael and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers... are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, The Chatsworth Ford Team

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