Crain Kia of Sherwood

My husband and I purchased a 2013 Kia Sorento from Crain Kia, Sat., 8/31/13, and we were very happy with the vehicle and purchase. My husband checked the air in the tires numerous times between 8/31/13 and 9/5/13, and noticed one kept losing air. He took the vehicle back the following Thur., 9/5/13, and the Service Advisor informed him the tire had a nail in the side and the tire would have to be replaced. They informed my husband we would have to purchase a new tire, which we did. My husband and I were very surprised we had to purchase the tire. We were shocked Crain didn't cover the cost of the tire considering we had purchased the vehicle only five days ago, not even a week had passed since we bought the vehicle. We were very happy with the salesman who sold us the vehicle, and are very happy with the vehicle, but very dissatisfied with the Service Dept. Advisor.

So many bad things to say. Let's just say that they make the stereotypical car salesman seem like an stand-up and honest type of guy. They also expect women to be clueless when it comes to the negotiating process and when they find out you're not, they get their feelings hurt and start acting like children. We were told "When you come back this car won't be here. We already have it sold". Still trying to figure that one out since 5 min earlier we were working up numbers to buy it. But it worked out for the best because they were unwilling to work for us and thanks to that, she got the same vehicle but in her choice of color, a much lower payment, and wonderful customer service right after leaving Crain Kia.

The sales manager Jessica was rude and most unhelpful. She would not tell me the price of a car unless I promised to buy it first. Who buys a car without knowing what it cost first? I would not agree to buy the car without shopping around first and she would not give me a price and said I was wasting her time , and walked off. There are many bad reviews of this place.

We moved here in summer 2009 and love our new home here in Arkansas! Since being here 4 years, we have purchased 6 Kia vehicles from Crain Kia on Warden Rd. Currently my wife drives a 2012 Kia Sorento EX and I just recently traded for a beautiful 2013 Kia Optima SXL (Limited).......the Kia vehicles are just AWESOME!!......You cannot beat their warranty as well as the looks/style of the complete line. The standard features are too numerous to mention! As for the Crain Kia dealership, my wife and I feel they can't be beat for friendliness, knowledgable sales staff, ease of making deal, and service/repair staff! The Management staff will go the extra mile to help you receive the deal you need!.......We recommend Crain Kia for your next vehicle purchase!!!........"The Alpers"......

Shopped two local Kia dealerships and ended up buying at Crain. They gave me the best deal and I've been completely satisfied with my new Kia Optima. The new Kia's are amazing and the Crain sales team was very easy to work with and organized. I didn't feel as confident at the other Kia dealership. I recommend shopping Crain first and saving yourself some time.